Customer Success Manager

Do you want to work with the world's leading eCommerce brands? Ready to join a fast-moving, profitable and bootstrapped startup that's redefining how brands run offers and discounts?

We're looking for a Customer Success Manager who'll build strong relationships with our retail partners and help them unlock the full potential of smart, targeted rewards.

You'll own a portfolio of brands, guiding them to create more meaningful connections with their customers through our innovative discount technology.

If you're someone who thrives on seeing clients succeed and gets excited about developing creative marketing strategies, we want to talk to you.

What we do

We help retailers increase profit through smarter and more meaningful rewards. Our tech allows brands to lock offers to 24+ verified groups, including students and key workers - helping convert first-time shoppers and build loyal, repeat-purchase communities.

Trusted by over 450 leading brands like Samsung, Sainsbury's, and FARFETCH, we’re used by 2m+ shoppers a year, driving £60m+ in retail sales. All while remaining profitable and bootstrapped since we were founded in 2020.

With a lean, talented team, YoY growth that places us in the top 25% of “Series A” startups (despite being bootstrapped), a rebrand in progress, and US and EU expansion in 2025, there’s no better time to join….Oh and you get meaningful equity too!

Working at gocertify

We’re a team of 18, growing to 23, working remotely, but with access to coworking spaces across the UK, including London where we optionally meet up. We bring the whole team together for socials and team coworking days too.

We work hard, have fun and treat each other with respect and kindness. We’re always working to improve our approach to diversity, equity and inclusion (D,E & I) and know that difference will help us succeed as colleagues and as a company.

What the job involves

• Lead smooth client onboarding experiences and drive adoption of our technology
• Create tailored marketing strategies with key campaigns that help clients achieve their goals across different marketing teams and personas
• Build and nurture strong relationships with clients and partners (including at fun industry events and within our partner ecosystems), becoming a trusted advisor in the retail and eCommerce space, where we are already highly respected and much loved
• Identify opportunities to expand and renew accounts by introducing new products and features that align with client needs
• Work closely with our Product, Sales, and Partnerships teams to continuously improve our offering
• Maintain pristine CRM data to support building our world-class CS operation
• Help shape the future of our CS team by contributing fresh ideas and taking ownership of new initiatives

Skills and Experience

• Strong relationship builder with excellent written and verbal communication skills
• Experience working with clients and stakeholders at various levels through multiple channels (over the phone, video chat, email and in-person - with our support!)
• Proven track record in a target-driven environment
• Background in Sales, Customer Success, Account Management, or Marketing
• Data-informed approach to identifying problems and opportunities
• Knowledge of marketing, affiliate, or eCommerce landscapes (preferred)
• Expert organisational skills with a knack for prioritisation
• Self-motivated team player who thrives in a fast-paced startup environment where different hats are worn on any given day

We hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

Note

Location: UK based, working remotely from home. You’ll be required to attend some meetings and events in London at least twice a month, along with attending fun industry events.

Unfortunately, visa sponsorship is not possible for this role. You must have the right to work in the UK without visa sponsorship.

• Base: £40-50k
• OTE: £48 - 60k
• Meaningful EMI share options - we’re profitable already!
• 25 days annual leave + UK bank holidays
• Private health insurance with AVIVA (including optical and dental cashback and the option to self-fund partners/dependents)
• Enhanced sick pay
• Work-from-home budget
• Macbook or equivalent laptop
• Pension with NEST
• Flexible remote work in many countries around our core hours (10am-4pm UK)
• Unlimited access to coworking spaces in 48+ countries through Hubble
• Access to incredible gocertify offers + Perks at Work account