IT Support Manager

Compensation: This role will be compensated with a base annual salary plus an annual bonus percentage

• Base Annual Range: $70,000-$85,000

Location: Hybrid at GOLFTEC’s Headquarters in Englewood, CO

About GOLFTEC Enterprises:

GOLFTEC Enterprises is a dynamic and innovative organization that encompasses two leading companies in the golf industry: GOLFTEC and SkyTrak. With a shared mission to help people play better golf and have more fun, GOLFTEC Enterprises is at the forefront of revolutionizing golf instruction and technology.

GOLFTEC, the world leader in golf lessons, utilizes cutting-edge training systems and proprietary swing motion capture technology called OptiMotion, which provides Students and Coaches with instant and data-driven feedback to improve their game.

SkyTrak is golf's most popular consumer launch monitor and golf simulator, offering golfers the data and insights needed to track performance, play better golf and have more fun. Together, GOLFTEC Enterprises is revolutionizing the way golf is learned, practiced, and enjoyed by golfers of all levels.

Position Summary:

GOLFTEC, a fast-growing, high-tech golf instruction company is looking for an IT Support Manager who is a self-motivated problem solver who thrives in a fast-paced, team-oriented environment. This position will troubleshoot escalated tickets, mentor the Support Teams and act as the liaison with the Software Development team. The latter responsibility will involve validating bugs, inserting them into the Development project tracking and acting as the primary conduit of information about new developmental changes back to the Center Support and Call Center teams. This position reports to the Director of IT.

Key Responsibilities:

• Serve as a Manager and escalation point for all Technology Support Teams.
• Responsible for all technical support activities in GOLFTEC Centers.
• Educate Technology Support Team members on best practices, common solutions and new developmental releases through team meetings and knowledge base tools.
• Work with Operations on training material for Center staff on common tech issues, working to proactively reduce ticket volume.
• Validate issues requiring development resources, inserting the projects into development project tracking systems. Monitor progress and correspond with development as required.
• Perform staff performance reviews, manage time off, handle employee resource scheduling.
• Candidate should be comfortable speaking and working professionally with outside resources and vendor representatives. 

• Significant experience with ticket-based support systems.
• Experience interfacing with development team, including scope of work documentation.
• Advanced knowledge of Windows 11 OS for PC and Servers in a network environment as well as iOS.
• Significant experience with LAN setup, configuration and security.
• Experience with software installations and upgrades in Microsoft Windows and mobile environments.
• Web development, cloud architecture and database administration experience.

• Six (6) company observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• GOLFTEC observes a Flexible Time Off policy for exempt employees
• Health Insurance (Company pays 50% of individual & family)
• 401(k) Plan available with employer match
• Dental and Vision Benefits available
• Short-Term Disability (paid for by employer)
• Long-Term Disability available
• Employee Pricing on golf lessons and golf merchandise
• Continuing education allowance of $500 per year