Sr Project Manager

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

This Sr Project Manager role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team. This role helps customers transform the public records experience.

As a Sr Project Manager you’ll be an expert and a key partner in the successful rollout of projects. As an individual contributor your passion for helping customers reach their strategic objectives is key. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. You’ll help customers update their processes – often weighing options that challenge the status quo. You are highly consultative, a trusted advisor.

• Manage varying sized customer projects from start to finish
• Collaborate with other Project Management colleagues on Granicus Business Processes and best practices
• Identify potential implementation risks and mitigation – as early as possible
• Serve as an advisor to the customer as they improve their online processes
• Collaborate with Implementation Consultants on requirement gathering sessions, both internal and external
• Ensure solutions meet business needs and requirements
• Prioritize initiatives based on business needs and requirements
• Create test plans and facilitate user acceptance testing of custom-built services
• Collaborate and work closely with internal partners; you will be fostering relationships with coworkers across the company to support their efforts while delivering products
• Staying up to date on the latest process and IT advancements to automate and modernize systems

• You have 3-5 years of directly related Project Management experience working in software/tech, specifically consulting, customer onboarding and/or training
• ·Understand process improvement and how to effectively apply it to the customer’s software implementation experience
• Solid understanding of Customer Relationship Management (CRM)
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• You can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• You have a relentless commitment to doing the most valuable work first
• You have excellent communications skills – listening, verbal, and written
• You can work both independently and as a member of cross-functional teams, some remote
• You help drive your team’s success
• You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
• You value the importance of user experience
• You have a passion for customers
• Proven track record of developing and maintaining profitable and referenceable customer relationships
• 5+ years of experience
• People leader experience; ability to lead junior project managers
• Ability to manage large, cross-product, platform implementations from start to finish
• Experience training Project Management Teams on Best Practices, create and maintain project plans, project status reports, and relevant project documentation

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender

expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.