Enterprise Account Manager

Greenhouse is looking for a Enterprise Account Manager to join our team!

Our Account Management team drives customer retention, growth and expansion opportunities, and continued product optimization and adoption. As an Enterprise Account Manager, you will own the renewals and upselling of new products into our rapidly growing ecosystem of customers. You will ensure a premium experience for our customers by understanding their business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. 

Who will love this job:

• A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
• A thoughtful mediator - you’re consultative, receptive and authentic through tough situations and hard-to-close negotiations
• A collaborative teammate - you love working with others and rely on strong partnerships to achieve the best outcomes for our customers
• A problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix

What you’ll do:

• Effectively manage a book of business of our most strategic accounts
• Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes
• Build strategic account plans that map out expansion and other upsell opportunities 
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success managers and leverage product expertise to solution for customer pain points
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate 
• Be an active participant in building and improving internal operational processes

You should have:

• Demonstrated experience in renewals and expansion, working with executive collaborators in enterprise accounts
• Excellent project management skills
• Experience solutioning for complex problems, often outside of your direct control
• Ability to lead complex negotiations with multiple cross-functional customer executives
• Deep understanding of Customer Success principles 
• A consultative approach to problem-solving, and the ability to manage customer expectations
• Experience in consulting or research, a plus
• Experience with HR industry and SaaS, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay for this role is $117,150 base salary. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.