Client Business Manager

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 

The Client Business Manager at Guidehealth supports client success by assisting with client onboarding, operational support, and service delivery. In this role, you’ll work closely with clients, health plans, and internal teams to ensure seamless operations, build strong relationships, and contribute to Guidehealth’s mission of advancing value-based healthcare. Under the guidance of senior team members, you’ll utilize data-driven tools to support delegated services and operational processes, helping to achieve measurable outcomes in shared and full-risk arrangements. 

WHAT YOU’LL BE DOING 

• Working in a fully remote environment, engaging virtually with clients, health plans, and internal teams. 
• Supporting client onboarding, operational support, and service delivery tasks as directed. 
• Building and maintaining positive relationships with client administrators, network providers, and management teams to support satisfaction and retention. 
• Assisting with operational aspects of delegated services, including medical management operations (non-clinical), provider relations (if applicable), and network management. 
• Supporting regulatory and contract compliance by preparing accurate and timely reports under guidance. 
• Using Guidehealth’s applications to pull reports, analyze data, and resolve issues with support from senior team members. 
• Assisting with eligibility, capitation processes, and reconciliations to ensure operational efficiency. 
• Participating in projects, such as site consolidations or onboarding new clients, under the direction of senior staff. 
• Tracking and reporting on operational metrics, identifying performance gaps with guidance. 
• Communicating effectively with clients and internal teams to align on goals and expectations. 
• Managing daily work using multiple systems, including EMR systems, payer portals, Guidehealth applications, and Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams). 
• Conducting regular check-ins and satisfaction reviews with clients, reporting outcomes to senior staff. 
• Collaborating with internal teams to deliver integrated services, ensuring consistency in client experience. 

WHAT YOU’LL NEED TO HAVE 

• High school diploma or equivalent; Associate degree in a related field preferred. 
• 1-3 years of experience in healthcare, managed care, or a related field (entry-level candidates with relevant education considered). 
• Experience supporting small to mid-size projects with a focus on results. 
• Basic analytical and problem-solving skills to address operational challenges. 
• Ability to manage multiple tasks in a dynamic environment with guidance. 
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) and ability to learn multiple systems. 
• Strong verbal and written communication skills with a client-focused personality. 
• Ability to collaborate with management, co-workers, and clients. 
• Driver’s license and reliable transportation (20% travel to Chicago required). 
• Reside in Chicago area strongly preferred

WOULD LOVE FOR YOU TO HAVE 

• Experience in the health solutions industry, particularly with insurance claims or managed care. 
• Familiarity with quality improvement initiatives or reporting in healthcare. 
• Basic knowledge of Electronic Medical Record (EMR) software or cloud platforms. 

The salary for this role is $67,000 to $72,000 per year

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 

Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare. 

With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. 

At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member. 

And through Empathy in Action, we build stronger connections with those who count on us. 

This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth. 

BENEFITS:

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.  

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. 

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload. Please consult with your internet provider or run a speed test here to confirm your internet connection meets these requirements.