Order Management Specialist

Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

We are currently seeking an Order Management Specialist to join our team.

The Order Management Specialist is responsible for the input and processing of orders, quote building, and assisting with International and domestic resellers / Industry partners. Additionally, the Order Management Specialist would be responsible for taking inbound calls, greeting visitors, and notifying company personnel that their visitor has arrived.  They are responsible for achieving the day-to-day operational tasks of the Order Management Admin team.   Experience in sales, customer service, order processing / data entry are a big plus.  This role calls for someone who thrives in a fast-paced environment and wants to directly contribute to the success of a crucial team within the company

Job Responsibilities:

• Monitor email inboxes to assure customer requests are completed with care and in a timely fashion.

• Work cooperatively with production teams, compliance, and leadership, to assure consistent high customer satisfaction, and timely completion of projects.

• Take a proactive approach to problem solving and process improvement.

• Resolves customer complaints by investigating problems; developing solutions; preparing reports, making recommendations to management.

• Enter and assist with the accurate input and maintenance of customer information to various IT systems.

• Enter and assist with the processing of product orders, quotes and customer invoices.

• Maintain dealer and distributer order forms.

• Must possess the ability to multi task in a quick pace environment.

• Must be goal oriented and be focused on process improvement.

• Experience utilizing the Microsoft Office suite.

• 2 years of customer service experience.

• Detail oriented.

• Ability to communicate clearly and effectively in both verbal and written communication.

• Medical – IBC
• Dental –  The Standard Insurance Company
• Vision – IBC – included in medical premium
• Company Paid Life Insurance – The Standard Insurance Company
• Group Additional Life and AD&D Insurance-The Standard
• Group Short and Long Term Disability Insurance- The Standard
• 401 (k) w/ match – Aon (VOYA) (90 Days after full-time hire)
• Paid Time Off (PTO)
• 10 Company Paid Holidays
• Complimentary breakfast and lunch everyday for all employees

Gwynedd Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties and responsibilities. Management reserves the right to assign or reassign duties to this job at any time.