Industrial Customer Service Coordinator

We are looking for a full-time customer-oriented service representative to aid in the entering and quoting for Industrial customer needs.

KEY RESPONSIBILITIES

· Manages incoming inquiries for Industrial customer orders in (Sales Force)

· Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)

· Enters customers’ orders into company MRP platform as well as maintains internal database or records

· Assists in the implementation of Industrial customer rebuild and return orders by providing RMA’s

· Effectively and courteously communicates with customers and sales representatives.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The successful candidate will have proven experience:

· High school degree or GED required.

· A minimum of two years’ proven customer support experience or experience as a client service representative.

· Experience with SAP or another Enterprise Resource Planning (ERP) system.

· Ability to multi-task, prioritize, and manage time effectively.

· Proficient in the use of Microsoft Office software.

· Must possess excellent communication skills, both written and oral

· This position is subject to the International Traffic in Arms Regulations (ITAR). As a result, all applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder