Associate Support Specialist

ABOUT HAKKODA 

Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being  an amazing place to work! We are looking for curious and creative individuals who want to be part of a fast-paced, dynamic environment, where everyone’s input and efforts are valued. We hire outstanding individuals and give them the opportunity to thrive in a collaborative atmosphere that values learning, growth, and hard work. Our team is distributed across North America, Latin America, and Europe. If you have the desire to be a part of an exciting, challenging, and rapidly-growing Snowflake consulting services company, and if you are passionate about making a difference in this world, we would love to talk to you!.

Role Description:

A Hakkoda Associate Support Specialist will collaborate closely with internal teams providing overall IT support. The successful candidate will be responsible for providing initial training, assisting the team with the initial setup of their IT assets (laptops, phones, monitors, headsets), and supporting the applications and tools that drive productivity in the business.

• High school diploma (required).
• Technical diploma or equivalent in IT-related fields (e.g., Computer Support, Network Support, ICT Technician) or comparable practical experience.
• Basic experience providing technical support through phone, chat, email, and ticketing systems.
• Familiarity with MacOS hardware and software (preferred but not required).

• Exceptional communication and customer support abilities.
• Strong organizational skills with the ability to prioritize tasks and maintain attention to detail under pressure.
• Excellent analytical, diagnostic, and problem-solving capabilities.
• Adaptability to changing business needs and environments.
• Process-oriented mindset with a passion for developing and optimizing workflows.
• Basic verbal and written English skills, including the ability to create technical documentation and user guides.

Hakkoda is an exciting, high growth company, and we’re scaling our team. We are looking for exceptional people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Hakkoda. We are a collaborative team of high achievers. We love to explore, challenge and have a lot of fun along the way. Are you ready for the adventure? Click here to see our culture on display.

Our Benefits:

- Comprehensive Life Insurance: Including dental and vision, wellness, home spa treatments, express doctor visits etc.

- Paid Parental Leave

- Flexible PTO Options

- Company Bonus Program

- Asociación Solidarista

- Technical Training & Certifications

- Extensive Learning and Development Opportunities

- Flexible Work-from-Home Policy

- Work from Anywhere Benefit

Ready to take your career to the next level? 🚀 💻 Apply today👇 and join a team that’s shaping the future!!