Quality Assurance Specialist

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

• Ensure Operational Process and Policy Compliance (~60% of time)
• Develop daily, weekly, monthly, and quarterly QA metrics and reporting
• Develop in-person and virtual community audit procedures for both Field Leadership and Home Office QA use
• Review and approve credits for all properties to ensure resident account accuracy
• Perform quality assurance monitoring for all community operations, including but not limited to, on-site operations, our property management system (ManageAmerica), our CRM system (HubSpot), our spend management system (Coupa), etc.
• Develop and maintain a thorough knowledge of community operations through understanding Havenpark’s policies and best practices
• Collaborate with Acquisitions in the onboarding of new communities from a QA viewpoint
• Manage Site Visits Mystery Shopping and Sales & Leasing Mystery Shopping
• Ensure Effective Business Partnering with Field Leadership and Home Office (~40% of time)
• Identify areas that require improvement, summarize findings, and present findings to Field and Home Office Leadership teams
• Collaborate with Business Operations and other Home Office departments to ensure new policies and processes are auditable to ensure adoption and compliance
• Recommend policy and training needs or adjustments based on QA findings to allow for complete compliance across the company

• Willingness to travel up to 25% of the time
• Experience in property management
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills; Strong attention to detail with exceptional time-management skills
• Team-oriented with an exceptionally strong work ethic
• The ability to train and coach in one-on-one situations, as well as group settings
• Motivated to help others, self-motivated, and able to work with minimal supervision
• Goal-oriented with the ability to effectively prioritize
• Strong knowledge of computer software programs, such as Microsoft Office and HubSpot, Salesforce, or other CRMs

We offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.