Social Media Manager

Who We Are

Hello is a social-led, creative agency focused on redefining creative possibilities.

We use cultural understanding to go deep in community and build powerful insights for brands facing a rapidly changing world. We bring a start-up mentality to everything we do, along with social expertise and the backing of the world’s largest social media agency, We Are Social.

The company launched in Italy in 2019 and in the UK in 2021. We work with brands including TikTok, Pinterest, Vodafone, Amazon Prime Video, Amazon Prime Video Sport, Zalando, Zurich Insurance, Disney, McVitie’s, and more.

The Opportunity

Do you want the opportunity to truly shape your career and have a direct say in what your next opportunity looks like?

Do you want to have true autonomy to manage a large client?

Do you want to work for a growing business where you can shape the future direction of the agency?

We're looking for a Social Media Manager to join our team at Hello to support growth on a number of key accounts. This is a very exciting role, shaping the social media presence of some of the world's largest brands. You'll live and breathe internet culture and understand what makes communities thrive around Movies & TV, Food, Sports, Gaming, Music, Entertainment and will have a strong understanding of and experience in creating content for channels like TikTok, Instagram, Pinterest. You will have experience working for an agency or brand.

What You’ll Have Delivered Elsewhere

• Managed the day-to-day and long-lead planning, creation, and delivery of consistently brilliant branded content for distribution across UK social media channels.
• Ideated content reactively based on community insights and social trends.
• Ideated creatively compelling ideas, tailored for UK users on TikTok.
• Been a strong community manager that can bring the hype around community moments that matter to our audience.
• Worked with multi-disciplinary teams as well as European teams to run a high-level account successfully.
• Established, evolved, and owned relationships with clients and attended client-facing meetings as required.
• Created content for TikTok's in-app promotion, utilising the benefits for content creation.
• Used Content Creators current knowledge of data growth and hacking tips.

What Else Are We Looking For?

• A proven track record of strategic thinking with the ability to develop innovative content ideation strategies that drive platform and audience growth.
• Exceptional writing skills with experience in crafting engaging copy for various social media formats, including short-form (captions, etc.) and long-form (storytelling, articles, etc.).
• Confidence in interpreting social media metrics, generating insightful reports, and using data to refine content strategies and improve performance.
• When required, experience pitching for new business.
• Demonstrated experience with content creation, management, and post-scheduling.
• Experience in social, digital, and other communications platforms.
• Experience implementing a clearly set tone of voice.
• A social native who lives and breathes the rapidly changing social landscape.
• An appreciation for business procedures and the ability to learn and adapt to new ways of working (KPIs, processes, technology, and platforms).

Our Culture and the Nice Stuff

Equity, Diversity and Inclusion runs in the water here at Hello. We are transparent about the changes that are needed, we are focused on making real strides, both internally and within the industry, and we strive to truly be a workplace that represents, supports and advocates for ALL.

So let's get to the good stuff, we offer all those things you would naturally expect: 25 days holiday, pension scheme & life assurance. But what we love most is connection, so we have our Hello Passport and Work From Anywhere schemes which allow you to truly connect to colleagues all over the world!

But what's life around here really like day-to-day? 

Well, we ask our people regularly what they think about us/their role and here are some of the most common things they say:

"I value my manager; we have a good relationship"

• "We love to 'get social' with the people I work with"
• "Trusted to get on with the job, without 'micro-management'!"

If this all sounds like the place you have been waiting to find then apply now! What are you waiting for?