People Operations Specialist

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases. 

You have experience supporting Customer Success and Customer Support teams in SaaS or enterprise organizations. You understand the fast-paced nature of high-growth companies and can balance the priorities of people and business. You are proactive, data-driven, and adept at influencing leadership while ensuring employee success and engagement.

About the role:

We are seeking an experienced and detail-oriented People Operations Specialist to join our dynamic People Operations team. This role will focus on streamlining HR processes, ensuring compliance, and delivering an exceptional employee experience. The ideal candidate will bring a strong understanding of HR operations, excellent organizational skills, and a proactive approach to problem-solving.

• People Operations:
• Support end-to-end employee lifecycle processes, including onboarding, offboarding, and transitions.
• Maintain accurate employee records and ensure compliance with local labor laws.
• Coordinate benefits administration, payroll processes, time-off, and attendance management.
• Participate and flex to work on numerous projects.
• Process Improvement:
• Identify opportunities to enhance HR processes and systems for efficiency and scalability.
• Collaborate and build relationships with cross-functional teams to implement new HR tools or updates.
• Data Management & Reporting:
• Ensure accuracy in HRIS data and generate regular reports on key HR metrics.
• Assist in audits and compliance reporting as needed.

• Bachelor’s degree in Human Resources or a related field.
• 5–7 years of experience in People Operations
• Proficiency with HRIS platforms (e.g., Darwinbox, GreytHR, Bamboohr)
• Proficient in MS Office applications, Slack, GSuite.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

#LI-Remote

#LI-TN1