Procurement Operations Analyst

Location: Remote India

Reports To: Director-Procurement

Shift Timings: 2PM-11PM IST

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1,000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website -https://www.gohighlevel.com/ 

YouTube Channel -https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ 

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel: We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role

HighLevel seeks a detail-oriented and organized Senior Procurement Operations Analyst to support our growing procurement operations in a fast-paced SaaS company. In this role, you will primarily handle the operational side of procurement, working with internal teams to ensure the smooth operation of our Procure-to-Pay (P2P) system, resolve invoicing queries, and assist in submitting purchase requests (PRs). You will also manage procurement records and databases, update contracts, track procurement requirements, and support low-value purchases to ensure timely and efficient procurement operations. You will report directly to the Director-Procurement.

• Address and resolve any invoicing issues, ensuring discrepancies are cleared efficiently, and liaise with the Finance team and vendors to ensure timely and accurate payment processing
• Assist in managing the end-to-end procurement process, including creating and processing purchase orders, ensuring accuracy, and maintaining vendor records while supporting the team in coordinating for timely procurement
• Maintain and update critical procurement data such as the vendor database, requirements tracker, purchase order tracker, and contracts repository 
• Support contract management by ensuring contracts are properly filed and updated in the contract repository and facilitate the coordination of vendor registration documents between vendors and the Accounting team
• Handle and manage the procurement of low-value or non-complex items, ensuring that these smaller purchases are processed efficiently and in compliance with procurement policies.
• Offer ongoing support to internal teams and stakeholders on the P2P system, ensuring users are appropriately trained and have a clear understanding of how to submit and track procurement requests, troubleshoot minor system issues and escalate more complex problems as needed
• Act as a point of contact for internal stakeholders, answering procurement-related queries and ensuring smooth communication between departments, e.g., Accounting, FP&A, and IT for timely procurement fulfilment
• Assist with generating regular procurement reports on spend, purchase orders, and supplier performance. Track key metrics and help prepare reports for internal stakeholders.

• A bachelor’s degree in business operations, supply chain management, science, or a related field is highly preferred.
• 3+ years of experience in procurement operations or supply chain management, ideally in a SaaS or tech-driven environment
• Strong organizational skills and a keen eye for detail in managing procurement records, vendor databases, contracts, and reporting
• Excellent verbal and written communication skills to effectively liaise with vendors and internal teams.
• Ability to prioritize and manage multiple tasks, ensuring timely completion without compromising quality
• Ability to identify and resolve minor issues in procurement processes, invoicing, and system functionality while escalating complex problems when necessary

EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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