Senior Systems Analyst – IAM and System Administration

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Team:

Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success

About the Role:

We are seeking a skilled and proactive Senior Systems Analyst with a strong background in Identity and Access Management (IAM), Identity Governance and Administration (IGA) tools, and system administration. The ideal candidate will have over 6 years of hands-on experience in IAM systems, domain controllers, and identity provider (IdP) management, particularly within the Google ecosystem. This role requires proficiency in scripting/coding for integrations and automations, along with expertise in authentication and authorization protocols such as SAML, SSO, and OAuth. Experience managing Mac estates is a strong advantage.

• Identity and Access Management (IAM): Manage and maintain IAM and IGA tools to ensure seamless identity governance and access provisioning across the organization.Define and enforce IAM policies, including user lifecycle management, role-based access controls, and least-privilege principles.Troubleshoot and resolve IAM-related issues promptly to minimize downtime.
• Authentication and Authorization: Collaborate with third parties to implement and manage secure authentication and authorization mechanisms, including SAML, SSO, OAuth, and other similar protocols.Configure and maintain integrations with identity providers (IdPs) in Google and other ecosystems.
• System Administration: Oversee domain controller configurations and ensure robust security for user authentication and directory services.Maintain the health, performance, and security of systems supporting IAM processes.
• Scripting and Automation: Experience in scripting or coding to automate IAM tasks, integrations, and system processes.Leverage scripting languages such as Python, PowerShell, or Bash for process optimization.
• Mac Estate Management (Added Advantage): Administer and secure Mac devices within the organization, ensuring alignment with IAM and security policies.Provide support for device configuration and system integration for Mac users.
• Stakeholder Collaboration: Work closely with internal teams, third-party vendors, and stakeholders to understand business needs and implement IAM and system administration solutions.Provide technical guidance and training to other teams on IAM best practices.

• Experience: Minimum 6 years of professional experience in IAM, IGA tools, and system administration.Proven track record of managing domain controllers and identity provider (IdP) services in Google.Hands-on experience working with third-party vendors for authentication and authorization setups.
• Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
• Technical Skills: Proficiency with IAM/IGA tools such as Okta, SailPoint, or similar platforms.Strong understanding of authentication and authorization protocols, including SAML, SSO, OAuth, and OpenID Connect.Expertise in scripting languages (Python, PowerShell, Bash) for automation and integrations.Familiarity with managing and securing Mac devices (Jamf Pro experience is a plus).
• Soft Skills: Strong problem-solving and analytical skills with an attention to detail.Excellent communication skills to collaborate with both technical and non-technical stakeholders.Ability to work effectively in a fast-paced, dynamic environment.

• Certifications in IAM or related domains (e.g., Okta Certified Professional, Certified Identity Management Professional).
• Experience implementing IAM solutions in hybrid or cloud environments.
• Familiarity with advanced security measures, such as MFA, zero-trust frameworks, and conditional access policies.

EEO Statement: 

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.