Senior IT Support Specialist

Are you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Support Specialist position at Highlight Health! 

Why Highlight Health? 

Highlight Health is a mission-driven company that engineers new ways to protect consumer rights and control healthcare costs for employers. Nearly every American has felt the pain of the skyrocketing cost of healthcare. Highlight Health does the research to bring them solutions. We use our subject-matter expertise to reduce costs for employers and relieve ordinary Americans of burdensome medical costs. Highlight Health is proud of its inclusive workplace that brings together highly skilled leadership and employees from all walks of life. Our company is headquartered in two cities along the Northeast Corridor with an affordable cost of living: Philadelphia, PA and Newark, NJ.  

We will count on you to:

• Install and configure company’s hardware and software applications, including operating systems, productivity software, and antivirus programs.* 

• Ensure system security by implementing security measures, such as firewalls, antivirus programs, and intrusion detection systems, to protect computer and sensitive data from security breaches.* 

• Provide technical support to the company’s employees, including troubleshooting and resolving hardware, software, and networking issues.* 

• Maintain and upgrade computer systems, including hardware and software upgrades, system patches, and security updates.* 

• Monitor and manage networks, including configuring routers, switches, and other network devices, troubleshooting network connectivity issues, and implementing network security measures.* 

• Conduct system backups and recovery to prevent data loss and disaster recovery procedures in the event of system failure. 

• Create and maintain documentation on technology-related policies, procedures, and best practices. 

• Recommend best practices and tools for managing our IT environment and securing our data. 

• Be the go-to-person for our team’s IT support needs. 

• Help select IT vendors and consultants 

• Complete IT security assessments.   

* These tasks may be done by you or jointly with our vendors. 

Experience and Qualifications:

• At least 3 years of experience in IT support or related services. 

• Relevant cybersecurity certifications, such as OSCP, CEH, or GPEN. 

• Associate or bachelor’s degree preferred. 

• Experience analyzing penetration test and threat intelligence test reports. 

• Experience with incident response, including identifying, containing, and eradicating security incidents. 

• Knowledge of compliance regulations, such as HIPAA, PCI DSS, and GDPR. 

• Experience with security automation and orchestration tools, such as SOAR platforms. 

• Experience working in a regulated industry, such as healthcare. 

Bonus points if you have 

• Worked in a HIPAA-compliant environment. 

• Deployed policies and supervised devices via endpoint management platforms such as Microsoft Intune. 

• Experience with OKTA or other SSO authentication applications. 

• Managed or is familiar with cloud applications on AWS or Azure, 

• Firewall administration and VPN management. 

• Analyzed and maintained event logs and is comfortable utilizing SIEM tools. 

What will you get from us? 

• Receive financial and other support for your formal continuous education while you engage in hands-on learning. 

• Work alongside passionate, critical-thinking colleagues who have deep health insurance knowledge and expertise. 

• Be part of a team that is on the cutting edge of health care reform. 

• Work with high profile, highly regarded clients in the healthcare industry. 

• Enjoy a small company experience where you will be involved in the full data cycle from initial intake to final report. 

• Have the chance to make a difference in healthcare and outcomes for those in need of financial assistance. 

Compensation and Benefits 

• Base Salary: $90,000+ 

• Highlight Health offers an attractive benefits package, with healthcare cost reimbursement, paid time off, commuting benefits, short term disability, an employer 401(k) contribution, and bonuses. 

• We offer a competitive salary that reflects your experience, skills, training, certifications, and education. We also provide benefits, including health insurance, 401(k) matching, sick time, paid time-off, and training. 

• We know that the IT field is rapidly evolving.  We will provide financial and other support for your continuous learning.   

• We value diversity and inclusion and do not discriminate based on race, creed, color, national origin, ancestry, marital status, gender identity or expression, sexual orientation, or sex – nor do we welcome anyone that does. 

• We are a small company with a big vision and a friendly culture. You will have the opportunity to work closely with our leadership team and have a direct impact on our growth and success. You will also enjoy a flexible work environment where you can balance your personal and professional goals. 

How to apply

If you’re ready to join the fight against high-cost medical bills, we can’t wait to hear from you! To apply, we require: 

• A cover letter to introduce yourself to the team.