Technical Business Analyst Lead

About Lumary

Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Well-established team working across Australia, USA & Philippines

- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)

- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary

- $6B NDIS funds processed through Lumary platform on an annual basis

- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role

As a hands on Technical BA Team Lead based in Adelaide / Sydney, you will lead the technical business analysts function supporting with the development of the skills, abilities and impact of the BAs, continually evolving method, approach and process to increase the effectiveness of the BAs.

- Lead the BA team in their regular “how we work” sessions to goal ongoing transformation programs that benefit the whole product area.

- You will collaborate with product managers, the VP of engineering, QA leaders as well as with the BAs to ensure the BA function continues to refine its process and ways of working to maximise effectiveness.

- Work with Subject Matter Experts (SMEs), Product Leads and UX Researchers to assure that you deeply understand Lumary customers and industry trends, customer pain points and opportunities. Represent the customer and the business by helping to define business and industry need

- Interact with cross-functional departments/teams, e.g., other product-based teams and on occasion Sales, Brand, Marketing, etc.

- Work with a variety of stakeholders to gather product requirements, analyse them and break them down into User Stories.

- Work closely with a development team to help them understand the requirements and make sure the product meets the business needs.

- Ensure that your development team is operating smoothly and efficiently.

- Estimate User Stories before the beginning of every sprint, and a well-planned and prioritised sprint.

- Assist the development and product teams with improving their processes, facilitation of decision making discussions and conflict resolution. 

• Minimum of 1 year in leadership role (does not have to be leading BAs though that is ideal)
• Minimum of 5 year experience as a Business Analyst in enterprise environment (desirable)
• Experience with end-to-end projects and implementation lifecycle and an ability to facilitate and influence outcomes with technical teams to meet the business need without authority.
• Demonstrated leadership ability in goal-setting, line management and coaching.
• Demonstrating proven analytical and problem solving skills coupled with a 'can do’ attitude.
• Extensively skilled in the Salesforce platform, both it's architecture and functionality; with salesforce configuration / administration experience a plus.
• Demonstrated ability to produce highly detailed, comprehensive documentation artefacts (current and future state).
• Getting to the root of the problem with customers and taking the customer on a journey as you do so. Not merely capturing requirements but understanding and solving the deeper need.
• Strong understanding of Business Analysis tools and management tools.

• We ‘Lead with an open heart’ assuming positive intent and being courageous
• We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions
• We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy
• We ‘Enable others for our collective good’ through kindness and a team-first approach

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Volunteer time off
• Lumary Paid Parental leave
• Monthly town halls for connection and company alignment
• Monthly dedicated Social Connection days
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards)
• 70-20-10 rule of learning adopted org-wide
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

Working at Lumary

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

The successful candidate will be required to successfully complete a National Criminal History Check and Working With Children Check for employment purposes.