Technical Docs and Enablement Manager

• Partner with Customer Success, Product, and other cross-functional teams to set priorities, define strategy, and provide regular updates on documentation and enablement initiatives.
• Develop and execute a comprehensive strategy for both internal and external knowledge bases.
• Manage expectations by defining clear schedules, deliverables, and milestones while proactively identifying risks and communicating adjustments to stakeholders.
• Advocate for user personas by understanding their needs and ensuring documentation and enablement resources deliver a high-quality, user-centric experience.
• Ensure documentation accuracy, relevance, and accessibility across multiple products and customer segments.
• Facilitate feedback loops and streamline review, approval, and distribution processes for content.
• Continuously improve knowledge management processes, tools, and practices to align with company standards, industry best practices, and regulatory requirements.
• Promote a culture of knowledge sharing through training and support programs.

What We're Looking For

• Empathy: Demonstrated ability to understand and take ownership of user pain points, treating them as your own.
• 5+ years of experience in technical writing, content strategy, developer education, or related fields
• A strong portfolio showcasing written content, including product documentation and API materials.
• Proven experience with information architecture, curriculum development, and CMS/LMS tools.
• Success in collaborating cross-functionally with remote and hybrid teams.
• Meticulous attention to detail and accuracy in documentation management and processes.
• Exceptional organizational and time management skills to balance multiple priorities effectively.
• Thrive in a fast-paced environment while maintaining a strong focus on customer satisfaction.
• Bachelor’s degree in a relevant field (e.g., Education, English, Technical Writing, or Computer Science) preferred.