Salesforce Quality Analyst

Salesforce QA Consultant

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

As a Salesforce QA Consultant, you’ll apply and develop your analytical, interpersonal, creative thinking, business management, and leadership skills from day one. You'll begin as a generalist and be placed in the thick of the action, as you work side by side with some of the best consultants and project managers in the business


What you’ll do:

• Working closely with our development and implementation teams, you will be responsible for testing new functionalities, identifying bugs, and ensuring that our Salesforce solutions meet the highest standards of performance and usability. 
• Analyze requirements, develop a test strategy and test plan, build and execute manual and automated test cases, track defects and report results 
• Collaborate with cross-functional teams, including product management, development, and customer support, to understand requirements and ensure successful delivery of high-quality software 
• Conduct defect analysis, root cause investigations, and drive timely resolution of issues.
  

Who You Are: 

• You have a good understanding of Salesforce functionality. 

• Possess excellent analytical and problem-solving skills, with the ability to identify and mitigate risks 

• Good verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. 

• Demonstrate accountability, trustworthiness, and empathy in your relationships with clients and colleagues. 
  

What you bring:

•  Bachelor’s degree in computer science, Information Technology, or a related field. 

• Minimum of 2 years of experience in software quality assurance. 

• Knowledge of Agile development methodologies and experience working in Agile environments. 

• Experience in Salesforce QA, with a focus on testing Sales Cloud, Service Cloud, and other Salesforce products. 

• Good communication and collaboration skills. 

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Marketing Cloud Consultant) are a plus. 

• Understanding of software development methodologies, agile practices, and QA processes.