Senior Client Account Manager

Are you an experienced account manager or client manager looking for the next step up in your career? Do you naturally excel at building strong client relationships?  We’re looking for a people person with a proven track record of agency account management and client success to join our growing team as a Senior Account Manager. This role plays a key role in managing customer relationships across high stakes national and international digital campaigns.

Working in partnership with colleagues and clients in highly competitive industries across multinational clients, this role gives you plenty of opportunity to grow and develop your skills working in a highly collaborative environment all with the full support of our 100+ strong team in Leeds.

The role responsibilities:

As an integral voice in the central Client Services function at ICS-digital, you'll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects - across service areas like SEO, content, PR and translation - are delivered on time and to budget - often at global scale. This is a full time, permanent position offering a competitive salary and uncapped bonus.

As part of your role responsibilities, you will: 

• Support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
• Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
• Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
• Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing

Requirements:

• Experience in a client-facing role with a digital marketing agency
• Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
• Strong written and verbal communication skills
• Case examples of successful pitching and / or upselling either individually or as a key part of a team
• Excellent project management abilities with the capability to handle multiple projects at any given time - formal qualifications such as PRINCE2 advantageous but not necessary
• Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
• Experience working with clients across a variety of sectors

• A strategic mindset with the ability to think creatively to solve problems and balance competing priorities 
• Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports  

Why work for ICS-digital?

We're the award-winning digital agency built for brands who demand quality at scale, creativity without compromise and full service SEO strategies that drive worldwide rankings since 2008. We deliver campaigns globally in 100+ languages. 

At ICS-digital, our core values are the driving force behind our every endeavour. We thrive on pushing boundaries, constantly seeking fresh ideas and solutions that redefine industries. Our commitment to excellence ensures that we take ownership of our actions, delivering results that surpass expectations and providing rewarding careers for our team. Our values are: 

• We think Innovatively - We’re driven to find creative solutions to problems and processes. We don’t settle for ‘good enough’ - we want to be the best. 

• We are Accountable - We own our work and encourage feedback from start to finish. We learn from mistakes and take action to prevent them in future.

• We work Collaboratively - We are one team with a common purpose: achieving the best results for our clients. We work as a flexible and agile extension of our clients’ teams, and we play to our strengths and experiences.

• We have Integrity - We are honest, respectful and consistent with how we treat each other and how we communicate with clients. We build trust and relationships through our actions and responsible decisions.

You will also benefit from:

• 33 days annual leave plus your birthday off 
• Work abroad policy (up to 30 days per year)
• Industry-leading pension scheme (matched up to 7%)
• Bonus scheme
• Monthly values-led recognition prizes
• Industry-leading Family Policies including maternity, paternity and adoption leave
• Hybrid, flexible working
• Cycle to work scheme
• Life Assurance and private Bupa healthcare
• Regular team socials
• Employee discounts through Perkbox
• Vibrant office environment with free weekly breakfasts and Friday drinks

We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.