Senior Software Support Engineer - L2 Support - .NET, ReactJS (Portfolio Companies: Workwave)

IGT 1 Outsourcing Lanka (Private) Limited, hereafter referred to as ‘IGT 1 Lanka’, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

WorkWave Team is looking for innovative software engineers who want to be part of a team of creative and talented individuals.  Our teams are a mix of technologists, product managers, development engineers, and UI/UX designers, all working together to deliver our vision.  You will be a part of our WorkWave team, helping to develop & support the WorkWave products

Responsibilities

• Diagnose and resolve production defects reported by customers using existing observability tools, logs, API interactions, and collaborating respective teams and products.
• Perform Root Cause Analysis (RCA) for production defects, documenting findings and recommending preventive measures.
• Contribute to knowledge base documentation by writing detailed troubleshooting guides and best practices for common issues.
• Collaborate with engineering teams to escalate and provide insights on recurring issues, ensuring long-term solutions.
• Collaborate with the onshore L2 support team to resolve critical incidents, share knowledge, and ensure seamless support coverage.

• Bachelor’s Degree in Software Engineering, Information Technology, or Computer Science
• 3+ years of experience in ReactJS 
• 2+ years of experience in .NET / C#
• Experience with SQL Server and T-SQL required
• Knowledge of Agile software development processes
• Experience with scaling systems in a cloud environment (AWS) would be an added advantage
• Familiar and working knowledge of MSFT IIS
• Proficient with Git and version controlling concepts
• Experience with DevExtreme and DevExpress or similar components would be an added advantage

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.