Community Support Specialist (PST Time Zone)

Do you want to make the internet work better for millions of people?

IFTTT helps everything work better together. With over 25M users, 160k Pro customers, and 1,000+ supported services, we are the established no-code standard for connecting anything in our growing digital world. We believe IFTTT can become the platform of choice for Digital Creators and DIYers looking to automate their businesses, grow their communities, and connect their homes.

This working hours for this position would be 9:00am-5:00pm PST (Monday-Friday).

As a Support Specialist, you will work directly with our Pro community. This role involves collaborating with a small team that works cross-functionally with every team at IFTTT. You’ll have an opportunity to make a meaningful impact as we build the platform of the future. This position is fully remote.

What have you done in the past?

• You have a passion for troubleshooting. You’re comfortable with digging through logs to find the root cause of an issue.
• You have a knack for trendspotting. You’re able to instinctively notice when similar reports are a cause for concern.
• You’re comfortable testing and re-creating unique issues users report to try to solve the problem or escalate to the relevant team.
• You’re positive and candid. When you see something that needs attention, you say something.

What will you do at IFTTT?

• Efficiently triage questions and feedback from IFTTT Pro users
• Help IFTTT Pro users build Applets with filter code (JavaScript)
• Audit and improve IFTTT help documentation
• Help to continuously improve the platform documentation and in-product explanations
• Become an IFTTT expert who can answer internal questions from fellow IFTTTers
• Identify and reproduce technical issues, documenting product enhancements, and user experience improvements
   

What key qualifications are we looking for?

• Expert in efficient troubleshooting and problem-solving
• Fluent in written and spoken English
• Experience interacting with APIs and user authentication (OAuth 2)
• Experience with Zendesk
• Experience working remotely
• Experience with email support or CRM tools
• Plus: fluency in multiple written languages
• Plus: Experience with JavaScript

The hourly rate for this position is $13-$25 USD. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include skills, education, training, experience, or location.