Cash Advance Specialist

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.  As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

iKhokha is on the lookout for the next Cash Advance Specialist to join our growing team.  

We're searching for a professional, analytical person with a flair for customer service and the ability to close a deal.  

It doesn’t just end here, read more below… 

So, what will you do?  

• You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses. 
• Educate merchants on the various ways to use and accept cash advance in a hassle-free and customer centric manner. 
• Call customers that are identified by the business as well as field inbound calls from interested merchants. 
• Liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries. 

In addition to the above, you will:  

• Maintain favourable merchant relationships by understanding financial needs of the customer and applying sales techniques to close loan deals 
• Increase merchant loyalty through efficient handling time across CRM platform and telephonically 
• Interact with escalations of merchants daily, responding to their questions or concerns and guiding them to the appropriate service 
• Provide unsurpassed customer experience to promote retention and loyalty 
• Achieve positive reviews on social media platforms 
• Introduce and educate merchants on how to utilize cash advance and describe all benefits  
• Conduct courtesy calls and educate merchants on how to pay up existing offers to requalify for additional offers 
• Ensure technical issues are resolved 
• Ensure attention to detail when capturing merchant information efficiently and accurately 
• Complete daily, weekly, monthly reporting 
• Escalate urgent queries that require input from senior management 
• Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager 

• Minimum of a matric qualification. 

Deal Breakers:  

• 1 – 3 years call centre experience with exposure to CRM platforms in a Sales &Service environment. 
• Loan product exposure (Advantageous) 
• Experience in Upselling and Retentions (Advantageous) 
• Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps. 
• Sales, Technical Support, Customer Service & Loan Officer

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for. 
• Enjoy hybrid, remote, and in office work models. 
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.   
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.