Market Manager, Mobile Integrated Care (Paramedic Certified)
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What You’ll Do
As a Market Manager, Mobile Integrated Care with Imagine Pediatrics, you leverage an integrated technology platform to collaborate with an interdisciplinary team, oversee and facilitate in-home delivery of episodic and longitudinal care. Your interdisciplinary team includes APPs, registered nurses, navigators, pharmacists, psychiatrists, social workers, and therapists. You will:
- Travel to members’ homes, or wherever in the community our members are, in response to requests for acute and episodic medical, behavioral, and social needs.
- Work closely as a member of an integrated care team to provide high-quality, compassionate, and skilled care to our pediatric members and their families.
- Assist, in collaboration with other members of the integrated care team, with urgent needs for our members. Provide therapeutic intervention under the direct guidance of a physician.
- Assist in the engagement and onboarding of new members by helping conduct and facilitate clinical intake visits.
- Engage with members recently discharged from inpatient admission or recently seen in the Emergency Department to prevent readmission, and identify and solve root causes of readmission.
- Serve as a local team leader for a group of highly skilled Pediatric Home Care Specialists (Paramedic Certified)
- Scheduling of clinical team.
- Inventory, supply, fleet, and equipment management.
- Local point of contact and liaison between MIC team and local market clinical teams. Manage day-to-day operations and market needs.
- Team coach, and staff development point of contact.
- Assists with new service line roll-outs, and special projects as required.
- Onboarding of new team members, and clinically mentoring existing staff.
- Collaborates with other market leaders to achieve overall programmatic KPI’s.
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
- EMT-Paramedic with active license in the state of Texas, and/or Nationally Registered Paramedic (NREMT).
- 5+ years of field clinical experience. Nice to have: experience with pediatric patients and/or non-traditional Paramedic roles such as: critical care, primary care, tele-health, community paramedicine, mobile integrated healthcare, emergency room, or value-based care delivery.
- Driver’s license and good driving record, along with reliable transportation.
- Strong critical thinking skills, excellent communication skills, and effective collaboration.
- Experience and ability to identify opportunities to build trust through delivering clinical and social impact for every member.
- Ability to thrive in a fast paced and dynamic work environment.
- Experience and ability to use and navigate multiple technology platforms in care delivery.
- Willing to potentially cross-train as a Community Health Worker, and, receptive to robust and ongoing training and skill refinement in the area of complex pediatrics.
- Experience in managing or supervising clinical staff/teams.
- Experience in customer success, implementation, or program design/development preferred.
- Undergraduate degree preferred.
- Bilingual Spanish a plus.
What We Offer (Benefits + Perks)
We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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We are on a mission to reimagine pediatric health care for the better, so that children with medical complexity and special health care needs can spend less time in the hospital and more time at home and in their communities. Our multidisciplin...
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