Resource Specialist (Hybrid)
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What You’ll Do
As a Resource Specialist at Imagine Pediatrics, you will provide support to patients and families by collaborating with community partners and care team members to close patient non-medical drivers of health gaps. The holder of this position assists in building community relationships and identifying resources, providing support, care, guidance, and education to our complex pediatrics patients and their families through peer support partnerships. Responsibilities include but are not limited to:
- Identifying resources and community supports available to the family
- Provide information, referrals, and assistance with linkage to medical, psychosocial, and basic needs services
- Researches, vets, and ensures appropriate closures of external referrals for families
- Assist with accessing specific programs and supports to address psycho-social needs both within Imagine Pediatrics and in the larger community
- Advocate for and on behalf of clients and families to decrease service gaps and remove barriers to services
- Connect with relevant internal staff and providers to assist with system navigation, including Eligibility, Pediatrics, Behavioral Health, Public Health, etc.
- Collaborate with community-based agencies to support linkage to social supports within the larger community
- Assists in development of an internal community resource library
- Provides linkage to community-based resources and school-based services
- Networks with new and established community resources to increase knowledge of services
- Create, develop, and complete memorandums of understanding (MOU) for partnerships with outside community agencies
- Develop effective working relationships with interdisciplinary care teams
- Participate in ongoing scheduled consultations with an interdisciplinary team
- Hybrid role after 90 day hire period with 10 % in the field work.
- Performs other duties and assumes other responsibilities as assigned by manager
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Bachelor’s degree or higher in healthcare, behavioral health, or social services related field required
- Certification as a Community Health Worker highly desired
- Exceptional written and oral communication skills
- Cultural competence, to understand and value patients’ and colleagues’ unique perspectives
- Solution focuses mindset, advanced problem-solving skills, and a positive attitude
- Ability to communicate effectively with a diverse audience
- Demonstrates respect and regard for the dignity of all patients, families, and fellow employees to ensure a professional, responsible, and courteous environment
- Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives
- Attend required training, workshops, and ongoing education offered internally and externally
- Must be able to travel between work locations and community-based agencies as needed
- Performs other duties as assigned.
- Familiar with navigating social service agencies
- Must have reliable transportation, a valid FL, and ability to produce a copy of current auto insurance certificate
- Willing to travel to community agencies
- Experience with resourcing and telephonic services
- Knowledge of outlook, Microsoft office, and ability to work in online platforms
- Bilingual Spanish preferred
- Experience collaborating with interdisciplinary teams
- Schedule 8:00 am - 05:00 pm EST
What We Offer (Benefits + Perks)
When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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We are on a mission to reimagine pediatric health care for the better, so that children with medical complexity and special health care needs can spend less time in the hospital and more time at home and in their communities. Our multidisciplin...
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