Dutch Speaking Customer Support for Transportation Services - job 1 of 3

The House of Mercier is a leading recruitment agency focused on connecting talented individuals with exceptional career opportunities globally. We are currently looking for a Dutch Speaking Customer Support professional to join our dynamic team specializing in transportation services. In this role, you will be the frontline representative for our customers, ensuring they receive outstanding support and assistance regarding their transportation needs. Your proficiency in Dutch will enable you to communicate effectively with clients, helping them navigate any inquiries or issues they may encounter. You will play an essential role in enhancing customer satisfaction through prompt problem resolution, accurate information dissemination, and a dedication to service excellence. If you are passionate about delivering quality customer support and are looking to grow your career in a vibrant environment, we invite you to apply and make a meaningful impact at The House of Mercier.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat.
• Address inquiries related to transportation services, including bookings and service adjustments.
• Resolve customer complaints and issues efficiently to enhance satisfaction.
• Maintain detailed records of customer interactions and feedback for continuous improvement.
• Collaborate with internal teams to ensure efficient handling of customer requests and concerns.
• Stay informed about company services and industry trends to better assist clients.
• Contribute to team goals through consistent collaboration and knowledge sharing.

• Fluency in Dutch (written and spoken) is essential; proficiency in English is an asset.
• Previous customer service experience, particularly in the transportation industry, is preferred.
• Strong communication and problem-solving skills.
• Ability to empathize with customers and provide tailored solutions.
• Experience with CRM systems and customer support tools.
• Capable of managing multiple tasks in a fast-paced environment.
• Attention to detail and a strong commitment to service excellence.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...