Advertising Customer Success Manager

PlayOn! Sports is looking for actively looking to add an Advertising Customer Success Manager to our growing division. We are focused on our vision of becoming the go-to digital platform for high school sports. Your contributions will be made by fostering trusted relationships with our business sponsors of local high schools across the country.

THE OUTCOMES WE EXPECT:

• Renewing customers at 65%+ rate.

• Exceptional relationship building skills.

• Maintaining connection and providing proof of performance to align with the sponsor’s goals.

• Steering the full post-sales lifecycle through renewal.

• Providing key feedback in improving operational processes and efficiency to optimize reach outs and overall retention rate

THE TALENTS YOU BRING:

• 3+ years of experience working in a sales-specific position (account management, recruiting, sales or (equivalent position or combination of education and experience)

• Ability to communicate effectively over the phone

• Positive attitude and drive to win

• Demonstrated sales ability

• Willingness to fail and motivated to learn from your shortcomings

• Tenacity and ability to overcome objections and rejections

• Highly organized

• Self-starter, with an entrepreneurial spirit

• Salesforce, or similar CRM, experience a plus

• Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 
• Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own.  You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 
• Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.  
• Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective.  You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.

COMPANY OVERVIEW

The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management.

PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill. We take pride in empowering schools to save time and focus on what matters most: the students, staff, and communities who make their programs possible.

Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover, enjoy, and relive their favorite events in person and online. As we continue to grow, we remain true to our vision to be there for schools so their communities can be there for every moment.

WHY YOU’LL LOVE WORKING AT PLAYON! SPORTS

PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off. Come be a part of the team that is changing the landscape of high school sports!

Some benefits we offer include:

• Competitive salary 

• Multiple Medical options to choose from

• Dental, Vision, Life and Disability Insurance

• Open PTO Policy 

• 401K plan with company match 

• Fun and collaborative hybrid/flexible work environment

Note: Part-time employees and interns are not eligible to participate in any of the Company’s Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.