Patient Safety Officer (MD/DO)

Job Summary:

At Included Health, we're redefining healthcare to ensure everyone has access to top-quality care. Our Clinical Quality and Safety team contributes in this mission.

As a Patient Safety Officer (MD/DO) directly reporting to our Director, Clinical Quality and Safety, you will lead a patient safety team and oversee quality and safety programs, audit care practices and collaborate with the clinical and operational leaders to improve outcomes. You'll also address concerns, respond to complaints, and share your team's impact with internal and external audiences.

This role is ideal for clinicians who excel at addressing challenges, data-driven decisions, and cross-team collaboration. If you're empathetic, proactive, and passionate about raising the bar for healthcare, we'd love to hear from you.

#LI-Remote

• Administer quality and safety programs across service lines or populations, collaborating with clinical operations managers to address risks and lead improvements.
• Lead a patient safety team, fostering a culture of safety and accountability across the organization.
• Analyze clinical quality and safety data, including documentation reviews, patient outcomes, satisfaction, and call evaluations.
• Perform and audit case and call reviews to ensure consistent, high-quality feedback.
• Identify improvement opportunities and work with management, training, and operations teams to implement solutions.
• Investigate and address complaints, quality issues, and patient safety events, participating in RCA2 processes.
• Lead patient safety initiatives, including the development and implementation of safety protocols, policies, and procedures.
• Monitor and analyze patient safety data to identify trends, risks, and opportunities for improvement.
• Collaborate with cross-functional teams to implement corrective actions and ensure compliance with safety standards.
• Facilitate safety training and education programs for clinical and operational staff to promote a culture of safety.
• Serve as a key resource for patient safety-related concerns, providing guidance and support to staff and leadership.
• Support training plans by defining relevant goals for specific services or populations.
• Represent clinical quality and safety in client meetings, audits, and internal presentations, contributing to top priority areas.
• Collaborate with the credentialing team to support committee activities and recommend performance improvement plans.
• Uphold security and HIPAA regulations, modeling our culture and values in all work.
• Partner with Health Economics, Research, and Clinical Affairs teams to refine clinical effectiveness measures.

• Physician with a current unrestricted US license and 5+ years of experience.
• Board certification required.
• At least 3 years of experience in a healthcare quality or patient safety role, or 5 years of experience in progressively responsible leadership roles.
• Licensed and in good standing with the state medical board(s).Be able to write and communicate medical information at a level appropriate to different audiences, including other clinicians, patients, analysts/data scientists, and executives.
• Experience in patient safety, risk management, or related fields is highly valued.
• Knowledge of patient safety frameworks, tools, and methodologies (e.g., RCA, FMEA, Just Culture) is preferred.
• Prior experience in healthcare quality or CPHQ is valued.
• Prior experience with analysis and reporting software (Looker, Tableau) or advanced features of spreadsheets (can perform complex functions).Be systems-oriented, analytical, and understand how the different parts of the healthcare system work together (or don't) to produce an observed result.
• Agile and comfortable with working in an environment that values change.
• Continuous improvement mindset and willingness to teach and to learn from other members of the team.
• This is a remote position, so a reliable high-speed internet connection is required.
• Enjoy remote flexibility with occasional travel (~5-10%).

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Pay:

The United States new hire base salary target range for this full-time position is:

$203,330 -$287,210+ equity + benefits + bonus

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.