Order Management Specialist

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

The Order Management Specialist is accountable for managing customer relationships, through phone and email communication, while maintaining a professional attitude to add value to the customer’s experience.  Must be able to multi-task and be well organized to tackle ongoing problems and tasks in a fast-paced environment. The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary. 

As a Order Management Specialist your role will take on many exciting and rewarding opportunities that will enhance our customers experience when it comes to aiding all of INFICON's products!  In this role you will be working on the following roles and duties:

• Enter and process all incoming orders, process credit memos and returns, credit card orders
• Completing freight, international shipments, Consolidation shipments
• Answering to customer calls via phone and/or email with a professional demeanor and replying in a timely manner
• Be a part of a project team that assists new and existing operational topics to help further enhance our customers experience
• Bring new ideas and process and be open to change while embracing new technologies and processes 
• Provide excellent troubleshooting when a circumstance arises that needs resolution for customers and internal departments
• Must have excellent relationship-building and professional demeanor
• Professional communication via email, phone and in person

Requirements

• 1+ years of experience in an Order Processing Customer Service role
• Proficiency in Microsoft Office suite (including Word and basic Excel)

Preferred Requirements

• SAP or other software platforms
• Excellent computer know-how. 

Disclosure

The above is a limited list of responsibilities and not inclusive.  There may be times when the employee will be expected to perform duties outside this scope.  When duties and responsibilities change this job description will be reviewed and subject to changes based on business necessity.  

For New York, the expected salary range for this position is between $44,500 and $55,600 per year. In addition, INFICON employees are eligible for a profit sharing bonus with a target of 10%.  The actual compensation will be determined based on experience, location, and other factors permitted by law.