Credit Controller

As a Credit Controller at Infopro Digital, you will focus on collecting customer payments, resolving invoice queries, and maintaining good customer relationships. Your duties include chasing outstanding balances, issuing letters for overdue accounts, and managing overall account administration. You'll also be required to collaborate with sales and client services to ensure a smooth workflow.

To be considered for the Credit Controller position at Infopro Digital, previous experience in a credit control role is essential. You should possess strong problem-solving and communication skills, with the ability to manage challenging customer interactions effectively. Proficiency in Excel and strong organizational skills are also vital to succeed in this position.

At Infopro Digital, we value your growth and development as a professional. In the Credit Controller position, you will have access to our extensive learning programs through the Generation Infopro platform, providing you with opportunities to enhance your skills and expand your knowledge in financial services and credit management.

The working environment for a Credit Controller at Infopro Digital is dynamic and supportive. We offer a hybrid working model that allows you flexibility, along with a strong focus on teamwork. You will be part of a collaborative culture where you will regularly liaise with different departments and work towards common goals.

As a Credit Controller at Infopro Digital, you will enjoy a comprehensive benefits package that includes a generous holiday allowance, a group personal pension plan, private medical insurance, access to an employee assistance program, and more. Additionally, we provide options for agile and remote working to fit your lifestyle needs.

In my experience, I employ a mix of communication methods, such as emails, phone calls, and personalized letters. I believe maintaining a professional yet friendly tone is key to encouraging timely payments while preserving good relationships.

I approach difficult conversations with empathy and preparation. I focus on understanding the customer's situation and maintaining a calm, positive demeanor. It’s essential to listen and provide solutions that can help both parties reach a resolution.

Absolutely! When faced with invoice discrepancies, I methodically review the accounts in question, gather necessary documentation, and engage with the customer to clarify the issues. My goal is always to resolve these matters as swiftly and amicably as possible.

I prioritize my tasks by assessing the urgency and importance of each account. I often create a daily plan that focuses on high-risk accounts first while ensuring that I keep track of all other responsibilities. Effective time management is critical.

I’m experienced with various accounting software and Excel for tracking payments, managing accounts, and generating reports. I am also open to learning new systems that Infopro Digital may use for their credit control operations.

To manage high volumes efficiently, I rely on organized processes and systemized follow-ups. I create dashboards or lists to keep track of accounts based on their status, which allows me to streamline my efforts and focus on key activities.

In my previous role, we faced a significant target amidst account difficulties. I increased my outreach efforts and collaborated with the sales team to incentivize prompt payments, ultimately exceeding the target by 15%.

Successful Credit Controllers should possess excellent communication skills, problem-solving ability, persistence, and a strong grasp of financial fundamentals. Being detail-oriented and organized are also essential for tracking numerous accounts efficiently.

To ensure excellent customer service while managing collections, I focus on maintaining strong relationships through clear communication and understanding customer needs. I view collections not as a confrontational process but as a partnership to find solutions together.

I am drawn to Infopro Digital because of its impressive global presence and commitment to professional development. I believe that my skills align perfectly with the needs of your credit control team and that I can contribute positively to the company’s financial health.