O2C Senior Specialist (Accounts Receivable)

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

The role

We are seeking a Senior O2C Specialist to join our dynamic APAC Financial Shared Service Center team for our newly acquired business. As a key member of the business partner group, you will manage the full-cycle accounts receivable process, overseeing activities from cash receipts, reconciliation and refund payments to cash allocation, all while ensuring alignment with our global standards. You will have the opportunity to work across all these areas and across a range of countries whilst also supervising more junior members of the team and deputizing for the O2C Finance Process Lead.

Key Responsibilities

• Customer Data Management: Update and review customer details in a timely, controlled, and accurate manner.
• Billing: Generate and review accurate and timely billing.
• Receipt Validation: Validate and review receipt vouchers and billing details against documentation for booking and matching.
• Receipt Investigation: Investigate any unidentified receipts promptly.
• Accounts Receivable Support: Support accounts receivable management, including debt recovery, aging reporting, and daily AR settlement.
• Audit Support: Support internal and external audits.
• Communication: Communicate with the local team in Asia regarding billing and receipt queries.
• Month-End Closing: Assist in month-end closing activities.
• Credit Balances Report: Prepare credit balance reports and monitor progress.
• Process Improvement: Identify and recommend process improvement opportunities.
• Ad Hoc Tasks: Perform other ad hoc tasks as requested.
• Team Supervision: Supervise junior team members and support their continued development.

• Educational Background: Relevant qualifications in a business or finance discipline.
• Experience: Minimum of 3 years of relevant work experience.
• Supervisory Experience: Supervisory experience is a must.
• Technical Skills: Proficiency in MS Office programs. Knowledge of Oracle is an advantage.
• Language Skills: Proficiency in spoken and written English is required. Ability in any other Asian languages is an advantage.
• Communication and Detail Orientation: Good communication skills, strong attention to detail, and the ability to work under pressure are essential.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.