Metadata Support Specialist (NY)

Ingram Content Group (ICG) is hiring for a Metadata Support Specialist to contribute to our) team in our NYC office.  In this role, you will oversee metadata entry, management, and optimization for Ingram Publisher Services (IPS) client publishers, ensuring all processes are developed and maintained for client publishers to submit and finalize their titles into CoreSource on an as needed basis. You’ll work together with management to interpret metadata health on a channel-by-channel basis and suggest improvements accordingly. Also, you will help develop a metadata strategy via best practices for IPS publisher and Ingram with management and will coordinate assigned improvement projects.   

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the book industry. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or equivalent year for year directly related experience 
• 3 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field 

Preferred Skills:

• Book industry experience
• Strong written and oral communication skills
• Experience working in a professional environment
• Detailed-oriented and strong organizational skills
• Experience with MS Office suite, especially MS Excel

Key Responsibilities:

• Ensures accurate reporting on Ingram Publisher services’ metadata; assess metadata based on Quality and Health from varied perspectives, i.e. Channel, market, segment, etc.  
• Coordinates, edits, and performs quality control for publisher metadata including validation standards and feeds 
• Provides ongoing training to new publishers on how to enter, access, and optimize CoreSource metadata 
• Researches best practices to ensure product metadata meets industry standards; performs updates to our systems to align with changes to BISAC codes and other BISG standards 
• Troubleshoots data distribution issues to ensure required metadata fields have been populated, correcting any issues/errors and escalating when necessary 
• Participates in regular internal business reviews for key stakeholders and/or clients 

Hiring Salary Range: $60,870k - $75,645k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish