Operations Coordinator

About the role

We are seeking a highly organized and proactive Operations Coordinator to support our People Operations Manager in driving key HR initiatives in a fast-paced startup environment. This role will focus on streamlining processes, managing day-to-day HR operations, and assisting in the delivery of a positive employee experience. The ideal candidate will be a detail-oriented multitasker with a passion for supporting people and processes in a dynamic, growth-driven organization.

• Assist in onboarding new employees by preparing necessary materials, scheduling orientation, and ensuring smooth transitions.
• Support employee engagement initiatives, including surveys, feedback collection, and event planning.
• Serve as a point of contact for employees’ HR-related inquiries, providing guidance on company policies and procedures.

• Maintain employee records in the HRIS, ensuring all data is up-to-date and compliant with legal requirements.
• Coordinate benefits administration, including enrollment, changes, and answering employee questions about benefits packages.
• Help track and report on key HR metrics (e.g., turnover, retention, engagement) to identify areas for improvement.
• Assist in ensuring that HR practices are compliant with labor laws and regulations.
• Maintain and update necessary documentation to ensure legal compliance for audits or reporting purposes.
• Process Improvement & Project Support:
• Collaborate with the People Operations Manager to identify areas for process improvement and implement changes to increase efficiency and employee satisfaction.

• Assist in the development and rollout of HR programs, initiatives, and trainings.
• Help manage various HR projects as needed, including performance review cycles, learning and development programs, and compliance training.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years in an HR, People Operations, or Operations role, ideally in a startup or fast-paced environment. 
• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication and interpersonal skills to coordinate with cross-functional teams and external stakeholders.
• Prior experience in a high-growth startup or tech-driven environment.
• Familiarity with employee engagement tools or survey platforms (e.g., Culture Amp).
• Experience with HRIS tools (e.g., Justworks, Rippling, or similar).