Account Manager, Enterprise

Our Account Management team owns the success and growth of our most mature enterprise customers. The Enterprise Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers. 

As an Enterprise Account Manager, you will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase. 

What you'll do:

• Define the Account Plan and Success Plan for your customer(s), and drive the account team in pursuit of the defined goals
• Navigate complex enterprise accounts, identifying and building key relationships with multiple stakeholders (vertically and horizontally) across the customer’s organisation. 
• Identify growth opportunities, new use cases, and drive consumption.
• Lead the resolution of escalations, while identifying and implementing continuous improvement opportunities to prevent repeated issues. 
• Advocate internally for ways to improve the product and services to expand the account. 
• Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximise their investment in Instabase. 
• Lead renewals end-to-end.

About you:

• Proven track record of success in customer success and technical account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals.
• Experience owning post-sales strategic customers end-to-end, including renewals and organic expansion.
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to a variety of audiences, including executives.
• High aptitude for cross-functional collaboration and influence internally and externally
• Ability to understand a customer’s key value drivers and drive value realisation through the partnership

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