Meter Data Analyst

At Intellihub, we're not just about metering and data solutions – we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand.  But our success is not just measured by numbers. It's measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.

Providing smart metering devices and services to over 50 energy retailers across ANZ, our reach is growing rapidly. But the true breadth of what we do goes beyond the meter, touching everything from solar to water, virtual power plants to electric vehicle charging.

The Meter Data Analyst role is responsible for resolving customer enquiries and exceptions arising from meter installation, data validation, market updates, data and service delivery, compliance with Meter Equipment Provider requirements, and billing. Success in this role will ensure compliance with the service levels that drive revenue to the Intellihub metering business.

• Lead investigation and resolution of customer enquiries and complaints regarding meter data.
• Ensure that the integrity of meter and standing data is maintained in a timely manner by addressing data exceptions and related day to day data processing tasks.
• Liaise with Intellihub staff and customers to ensure end to delivery issues are identified and resolved
• Provide feedback on performance enhancements to meter data operational processes and capabilities to ensure business and market requirements are delivered
• Assist with the completion of ad-hoc projects and/or requests
• Contribute to the achievement of stakeholder and market service levels
• Assist with the testing of the end-to-end metering systems
• Establish and maintain effective relationships with internal and external customers
• Continuous development and training by working alongside your leader to identify your own development needs, undertaking professional and job-specific development and training as appropriate, and keeping up to date with trends and new initiatives in your area of specialisation
• Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures

• Experience in energy data processing, billing, switching, or settlement would be an advantage.
• Minimum 1 year of relatable experience, or a graduate in the field of data
• Excellent analytical and problem-solving abilities, from investigation to successful conclusion
• Knowledge of and experience in using Python, SQL and R is advantageous
• Enthusiasm and positive team spirit
• A passion for customer service excellence
• Interest in continuous development and ongoing training

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.

Sound exciting? Apply now and be part of a team that's shaping the future of energy. For further information, please contact Alicia on [email protected].