Desktop Support Technician

Join Interapt, a technology services provider, as an onsite Desktop Support Technician and play a pivotal role in enhancing IT operations for one of our premier partners. We pride ourselves on a commitment to excellence and looking for a passionate individual eager to provide top-tier technical support and values the opportunity to learn and grow.

In this role, you will be responsible for troubleshooting and resolving hardware and software issues for end-users, ensuring that all employees have access to technology that works seamlessly. Your knack for problem-solving and your ability to communicate effectively with users of all technical backgrounds will be crucial as you manage support tickets, maintain documentation, and assist with technology deployments.

• Troubleshoot and repair desktop, laptop, and peripheral hardware issues.
• Install, configure, and maintain operating systems and application software.
• Provide hands-on support and troubleshooting for Windows and macOS environments.
• Assist with network connectivity issues and mobile device management.
• Maintain service desk tickets, documenting progress and resolutions.
• Collaborate with IT teams to streamline processes and improve service delivery.

• Proven experience as a Desktop Support Technician or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications such as Microsoft Office and antivirus programs.
• Experience with hardware troubleshooting including desktops, laptops, and printers.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities effectively.
• CompTIA A+ certification or equivalent is a plus.

• Good customer service and communication skills
• Prior experience in a help desk or IT support role is necessary
• Experience with ServiceNow is an advantage
• Ability to handle multiple tasks and prioritize workload
• Experience with PowerShell Scripting is a bonus

*This is a full time onsite opportunity and we will only consider talent in the Tampa area. We expect this team to start in early February, and as a result this will be an expedited recruitment process.

**At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Interapt will not discriminate against applicants based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.