Account Executive, Senior MidMarket (LATAM) - job 1 of 2

What's the opportunity? 

As an Account Executive, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.

What will I be doing? 

• Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market.
• Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals.
• Provide accurate forecasts and maintain visibility on revenue performance.
• Stay updated on product knowledge and evolving processes.
• Develop and deliver tailored product demos to address each client’s unique challenges and needs.
• Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners.
• Focus on exceeding sales targets and demonstrating competitiveness.
• Engage in team development and mentoring.
• Represent the voice of the customer to cross-functional teams (Marketing, Product).
• Contribute to the growth of the global Enterprise business by driving best practices and projects to up-level the team.
• Adapt quickly to changes in market conditions, customer needs, and product updates.
• Use creative problem-solving to overcome obstacles and close deals.
• Leverage sales tools and CRM software to track leads, progress, and activities.
• Negotiate contract terms to close deals while maintaining healthy margins.
• Exhibit grit and determination to succeed, overcoming challenges and driving results.
• Willingness to travel within the country to support client needs and business objectives.

What skills do I need? 

• 4+ years of experience as an Account Executive.
• 2+ years of SaaS experience selling similar products.
• Must be fluent in Portuguese; proficiency in Spanish is also a plus.
• Strong sales instincts with a proven track record of hitting and exceeding quota.
• Work closely with the Customer Success team to ensure clients receive maximum value from Intercom's products and services.
• Provide accurate sales forecasts and maintain a robust pipeline of prospects and active accounts.
• Exceptional written and verbal communication skills.
• Comfortable and energized by problem-solving in a fast-moving organization, handling both inbound and outbound opportunities across a variety of industries and company sizes.
• Proven ability to close new business in a competitive landscape.
• Exhibits a growth mindset, intellectual curiosity, and ambition.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.