Machine Learning Researcher Fellowship

About Intercom:

At Intercom, we are building the leading AI for customer service. As we continue to push the boundaries of what’s possible, we are offering a 6-month Machine Learning Research Fellowship to individuals passionate about joining or advancing the field of AI, and applying cutting-edge research to real-world applications.

What's the opportunity?

This fellowship provides a unique opportunity for high potential individuals to conduct or begin work on AI research.

Applicants will generally be a PhD student, postdoctoral researcher, or industry professional passionate about working on cutting-edge AI research projects. We are open to high potential individuals who are attempting to transfer into AI from other disciplines - e.g. candidates with relevant mathematical or technical skills but without much experience in AI.

Fellows will work towards building and improving their understanding of modern AI through project work, on risky and uncertain AI projects. 

You may also contribute to the broader AI research community through publications and presentations.

What will I be doing? 

• Conduct advanced research in Natural Language Processing (NLP), deep learning, reinforcement learning, and recommendation systems relevant to customer service and communication.
• Develop and prototype machine learning models that enhance AI-driven customer interactions.
• Contribute to academic research through publications in top-tier conferences and journals.
• Explore emerging AI research areas and develop long-term strategies to advance the use of AI in customer service.
• Participate in external collaborations with researchers, universities, and technical institutions.

Who You Are:

• Typically currently pursuing or have completed a PhD in Computer Science, Machine Learning, AI, or a related field, or possess equivalent industry research experience.
• We will also consider applicants from other quantitative fields, such as physics, maths, statistics etc with relevant experience.
• Or those who can otherwise demonstrate outlier technical or quantitative talent.

What skills do I need?

• Experience bridging academic research and industry applications.
• Previous contributions to open-source AI research.
• Strong background in deep learning, reinforcement learning, NLP, or unsupervised learning.
• Hands-on experience with machine learning frameworks such as TensorFlow, PyTorch, or JAX.
• Proficient in Python and familiar with data processing techniques for large-scale datasets.
• A strong research publication record in machine learning, AI, or NLP (NeurIPS, ICML, ACL, etc.).
• Excellent communication skills, with the ability to convey complex research to technical and non-technical audiences.

Why Join Intercom’s Fellowship Program?

• Work on high-impact projects that shape the future of AI in customer service.
• Gain hands-on industry experience while maintaining strong research connections.
• Collaborate with a diverse and talented team of ML engineers, researchers, and product teams.
• Access mentorship from senior AI/ML experts.
• Flexible working environment with the potential to publish and showcase research.

Application Process

To apply, please submit the following:

1. CV highlighting your research experience and relevant publications.
2. Cover letter outlining your research interests, motivation for applying, and how your skills align with the goals of the fellowship.
3. A brief research proposal (optional but encouraged) that describes your vision for the future of AI in customer service and outlines the specific research questions you would pursue during your fellowship.