Senior HCM Program Manager

What's the opportunity? 

We are looking for a Senior HCM Program Manager with a strong background in HR systems, specifically Workday, to join our People team and drive operational excellence across our teams. This role is a unique opportunity to shape the way we leverage Workday to streamline processes for Recruiting Ops, People Ops, Compensation, and other key teams, ensuring efficient, scalable, and user-friendly systems and processes. Operational excellence in this context means creating systems and workflows that reduce manual effort, minimise errors, and empower teams to focus on strategic work by leveraging Workday’s capabilities to their fullest potential. The scope of this role will encompass the full breadth of the hire-to-retire business process, ensuring alignment across all stages of the employee lifecycle. By aligning and prioritising needs across the People organisation (as internal stakeholders) and Finance (as an external stakeholder with dependencies on People), you’ll ensure that Workday becomes a cornerstone for data-driven decision-making, compliance, and improved employee experiences. You’ll also play a critical role in defining and maintaining a cohesive Workday roadmap in collaboration with our People Systems team.

What will I be doing? 

• Collaborating with stakeholders across the People organisation (internal stakeholders) and Finance (external stakeholder) to understand operational challenges and opportunities.
• Acting as the single point of contact between the People org and the People Systems team within Intercom’s IT organisation.
• Gathering and prioritising functional requirements based on input from teams like Recruiting Ops, People Ops, and Compensation, while considering Finance’s dependencies on People-related processes.
• Developing and maintaining a functional Workday roadmap in partnership with People Systems to align system capabilities with organisational needs and dependencies.
• Identifying opportunities to streamline and automate manual processes.
• Ensuring processes and configurations align with best practices and meet the functional needs of the People organisation and dependencies of Finance.
• Driving program management initiatives, coordinating cross-team efforts, and tracking progress on Workday-related projects.

What skills do I need? 

• Strong functional knowledge of Workday and understanding of broader people processes.
• 6 - 8 years experience working with cross-functional teams and key stakeholders, including People Ops, Recruiting, Compensation, Finance, and IT.
• Excellent program management skills, with a proven ability to prioritise and execute multiple initiatives involving many stakeholders with competing priorities.
• Strong analytical and problem-solving abilities to translate operational needs into system solutions.
• Exceptional communication, collaboration and influencing skills to align diverse stakeholders and ensure clarity across teams.

Bonus skills & attributes 

• Previous experience in a similar role within a fast-paced, scaling organisation.
• Familiarity with Workday’s advanced modules
• Background in People process improvement and operational streamlining

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.