Sales Enablement Manager - Onboarding
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom sellers with compelling stories, deep knowledge, and essential go-to-market skills that drive meaningful engagement with prospective buyers.
As a Sales Enablement Manager based in San Francisco, CA. You will be responsible for designing and delivering our global onboarding program. You’ll collaborate closely with leadership across our GTM organization. In this role, you’ll develop our onboarding programming and subsequent role-specific tracks to help new hires ramp quickly. A key component of this role will be owning and developing the content management strategy, while also partnering with your Enablement teammates to build high-quality content that meet the needs of the field.
We currently operate in a hybrid working model and we are hiring this role in our San Francisco office.
What will I be doing?
Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s enablement onboarding activities and programs globally. You’ll be responsible for:
- Create and maintain foundational resources, including playbooks, training materials, and toolkits, to support onboarding programs worldwide.
- Align on global onboarding priorities while focusing on content development to meet the unique needs of new hires across regions.
- Work closely with Product Marketing and Sales Leadership to ensure all materials reflect current product positioning, messaging, and competitive insights.
- Establish processes to ensure core content is standardized and easily adaptable for regional use while maintaining a unified experience.
- Monitor onboarding program feedback and effectiveness, refining materials to improve time-to-productivity and participant engagement.
What skills do I need?
- 5+ years in a Sales Enablement or a quota carrying sales role in a SaaS organization
- Experience in delivering training both in-person and remotely
- Experience in designing self-paced learning interventions
- The ability to work cross-functionally and with senior leadership
- Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time
- An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time
- Working knowledge of sales process and success criteria
- Analytical mindset with the ability to measure and report on the effectiveness of training programs
- Excellent communication (verbal, written, and presentation) and interpersonal skill; positive, flexible attitude
- Group facilitation skills; running workshops, role plays and hands-on learning activities
- Ability and willingness to learn and develop new skills
- Highly organized, great attention to detail, and deadline driven
- Successful experience in deal coaching
Bonus skills & attributes
- Experience at a high growth SaaS company
- A background or certification in Command of the Message
- Experience using Salesforce.com, Outreach, 6Sense, Gong
- Worked in a globally distributed team
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $125,985 - $146,415. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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