Membership Client Relationship Manager

Job Title: Membership Client Relationship Manager

Locations: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Starting salary:  £38,000 – £43,000 per annum

Hours per week: 35

Closing date: 16 May 2025

Vacancy type: Permanent

Interview – 27 May 2025

About the role

We are looking for a Membership Client Relationship Manager to join IOSH, at this exciting time as we develop and grow internationally. This is a business development role focusing on member recruitment and retention to meet business targets. The role is responsible for managing relationships with UK and global organisations as well as stakeholders to keep members engaged.

As the Membership Client Relationship Manager, you will handle membership agreements with other professional bodies, identify and securing new memberships, conduct market research to ensure competitiveness, and serving as the main point of contact for member acquisition, retention strategies and reporting.

About you

We are looking an individual with extensive business development knowledge and experience, including building sales and marketing plans to drive customer growth and retention. You will have a passion for managing and developing a team through working with individuals and organisations to deliver relevant products and account manage to create long-term business relationships.

With your strong communication skills, you will confidently lead stakeholders globally as well as develop and coach the team. As a skilled organiser you will manage a portfolio of partner accounts displaying problem-solving and renegotiation skills and have a good knowledge of market segmentation and membership bodies.

Essential Criteria

• Business Development knowledge including building sales and marketing plans to drive customer growth and retention
• Excellent stakeholder management skills
• Strong organisational skills to manage a portfolio of partner accounts
• Experience of working in a business development/account management role, preferably within the membership sector
• Experience of seeking new business opportunities globally and managing and growing existing customer accounts

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.