Account Specialist, IXL Onboarding

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. #LI-NF1

In this role, you will use your communication and technical skills to effectively onboard and maintain student and teacher accounts as well as rosters within our large school and district-wide accounts. You will work closely with our account managers and educational sales consultants to provide excellent customer service throughout the customer lifecycle. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and experience working with technology. This person must be well-organized, flexible, and extremely personable. 

This is a full-time position in our Raleigh, NC office.

WHAT YOU'LL BE DOING

• Provide ongoing support to customers via phone and email to ensure successful onboarding, customer engagement, and success with IXL
• Work directly with district-level administrators and technology directors to ensure that schools have the tools, contacts, and information they need to successfully adopt IXL
• Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
• Provide a positive customer experience through every interaction
• Maintain and manage all customer accounts in your assigned territory
• Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization

WHAT WE'RE LOOKING FOR

• BA/BS degree
• 1+ years in a customer or technical support role; experience in education or educational technology a plus
• Strong written and verbal communication skills
• Excellent analytical, diagnostic, and troubleshooting skills
• Ability to prioritize tasks and work efficiently
• Energetic and positive person who works well both independently and in a collaborative group setting
• Detail-oriented and exceptionally organized
• Quick learner who demonstrates initiative
• Proficient in Microsoft Excel