Client Growth Associate

As a Client Growth Associate at Phamily, you are responsible for ensuring that the client is successfully leveraging Phamily to deliver superior care management to their patients. You will serve as the operational point of contact to help clients navigate Phamily’s solutions and services, which can include liaising directly with the Client’s care delivery team such as program managers, practice coordinators, and care managers.

You will be helping support the management of a book of business and the development of operational processes. As part of this, you will be helping  to monitor the performance of accounts and coordinate intervention strategies to ensure they meet both client and Phamily success criteria. You will provide guidance and reporting to clients to enable them to make informed decisions. You will also engage the end-users (care managers) to help them get the most out of Phamily. 

The successful candidate will be a self directed, forward-thinking individual who has a proven track record managing a varied books of business. This person is highly organized and isn’t afraid to project manage 10-12  accounts at a time. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Qualifications:

• Legal authorization to work in the United States
• Stable internet connection
• Customer facing and growth oriented, camera on at all times
• Proficiency in Excel/Google Sheets- ability to analyze and visualize data
• Proficient with Power Point and Google Slides.
• 2+ years in Customer Success, Account Management or other Commercial role
• Exceptional written and verbal communication skills
• Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
• Proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
• Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
• Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
• Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
• Nice to have:
• Health Tech or SaaS background strongly preferred
• Healthcare, EMR, EHR Consulting, or Product Management experience
• Process building experience
• Specialty-related subject matter expertise

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• We embrace a remote working environment
• 100% Employer-Paid Medical and Dental coverage for employee and dependent
• Vision coverage for employee and dependent at a nominal cost
• Paid Maternity Leave
• FSA and Dependent Care saving account options
• 401(k)
• A collaborative work environment