Research & Insights Specialist

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are looking for a rockstar Research & Insights Specialist to join our Product Research team and help shape the future of Jeeves. The Jeeves Product Research team is dedicated to ensuring customer needs, behaviors, and pain points are at the core of key product development and strategic decisions, and provides actionable insights from users, markets, and competitive landscapes.

The ideal candidate will have experience working with product managers, product designers, engineers, and data scientists, as part of a Product, Design, Strategy, M&A, or Corp Dev team.

Location: This role is open to be based out of São Paulo, Brazil, as a hybrid position where there is an opportunity to come into our office in the Faria Lima area. #LI-HYBRID 

• User research & discovery: Plan and conduct user research to gather insights about user behaviors, motivations, and pain points.
• Market & competitive analysis: Research market trends, consumer behaviors, and competitive landscapes to present recommendations to inform our product roadmap.
• Usability testing: Organize and facilitate usability tests for prototypes and live products, synthesizing findings into clear recommendations. Experience with Figma a plus!
• Cross-functional collaboration: Work closely with Product Managers, Designers, and Engineers to help translate research insights into impactful product decisions.
• Stakeholder communication: Present findings to stakeholders in a clear, concise manner, leveraging storytelling and data visualization to emphasize user needs and pain points.
• Continuous improvement: Help refine team research processes and methodologies, fostering a user-centered culture within the organization.

• You are fluent in English and Brazilian Portuguese - Spanish is a plus.
• You have demonstrable experience designing and executing user research for B2B products. Experience with B2B Fintech is a plus.
• You have prior experience working at a startup, with demonstrable ability to adapt to fast-paced projects.
• You have excellent communication and interpersonal skills, with experience partnering effectively with diverse cross-functional teams.
• You have a Bachelor’s degree in a related field, or relevant professional experience.

• Impact: You will directly shape how users around the world use our products and solutions.
• Growth: You will have ample learning and career development opportunities.
• Culture: You will join a collaborative team where new ideas are encouraged, and every voice matters.