Professional Services Delivery Manager

Do you want to help make the world safe from cyber attack? 

At Corelight, we believe that the best approach to cybersecurity risk starts with the network.  Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse.  Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use,  Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights.   Our customers use these insights to speed incident response and proactively hunt for threats.  

Delivery Manager Role Overview:

Corelight, is seeking an experienced Delivery Manager to lead service delivery across our US, Federal, and International markets. The role focuses on optimizing delivery processes to keep pace with our expansion, while refining existing processes and procedures. The ideal candidate will ensure services and training are managed effectively, engagements are consistent, and all delivery aligns with internal practices. Key responsibilities include managing human resources, delivery quality assurance through and providing visibility.

Key Responsibilities Include:

• Team Management: Lead, mentor, and manage team members to foster a high-performance culture.
• Engagement Oversight: Oversee all booked services and training commitments to ensure delivery execution is timely and consistent, to include backlog management and the establishment of lead times.  
• Resource Allocation: Ensure resource forecasting, subcontracting, resource allocation and utilization, are supportive of current demand. 
• Stakeholder Engagement:  Serve as the primary point of contact for customers and internal teams for active services and training engagement. Able to support pre-sales scoping in partnership with the Director of Professional Services. Able to provide regular project updates, manage expectations (internal and external), and issue resolution. 
• Risk Management:  Proactively identify, mitigate, and communicate risks associated with service delivery at a Series E Company.
• Quality Control:  Ensure that all delivered services adhere to the agreed quality standards.
• Federal Governance: Experience with requirements for Federally cleared resources and the general terms and conditions of Federal contracts.
• Budget Management: Control project budgets diligently to prevent cost overruns, particularly when managing our own Profit & Loss (P&L).

Reporting Structure: The Delivery Manager will report directly to the Director of Professional Services.

Qualifications:

• Minimum of 5 years in Delivery Management or as a Project Manager with at least 10 concurrent projects. 
• Strong leadership skills with a track record of managing and motivating teams.
• Experience developing services and training delivery from Series D through IPO or acquisition.
• Excellent communication and stakeholder management abilities.
• Familiarity with federal contract stipulations and clearances preferred.
• Budget management experience.
• PMP or similar project management certification is advantageous.

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry.  Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide.   We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks.    Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world.   At Corelight, we are proud of our diversity of background and thought, and we’re united by our strong shared culture and values.

We are looking forward to meeting you.  Check us out at www.corelight.com