Operations Specialist

THE COMPANY

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies and expanding our platforms and services to captivate an even larger fan base. Best known for the genre-defining worldwide sensation PUBG: Battlegrounds, our stellar studios based across the globe include PUBG Studios, Striking Distance Studios, Unknown Worlds, Bluehole Studio, RisingWings and more. In collaboration with our passionate and driven team, we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.

THE OPPORTUNITY

KRAFTON Americas is seeking an experienced Operations Specialist to join our growing team, with positions available in both the United States and Korea. These roles are essential to our creator and community initiatives focusing on campaign execution, customer support, and community management through our KRAFTON Creator Network (KCN) portal. As we continue to expand our global presence, we need dedicated professionals who can maintain operational excellence while delivering exceptional service to our creator community.

This position will be responsible for managing KCN campaigns, handling support operations, and fostering community relationships, while ensuring seamless integration between our US, Korean, and Chinese operations. The roles require a strong understanding of campaign management, customer service principles, and community engagement strategies.

RESPONSIBILITIES:

• Execute and optimize campaigns across all content platforms, ensuring alignment with performance metrics and company objectives.
• Provide high-quality customer support through timely resolution of tickets and maintenance of service standards.
• Cultivate and manage community relationships through proactive engagement and effective response to player feedback.
• Serve as the primary point of contact for KCN portal operations, managing support tickets and escalation processes.
• Collaborate with cross-functional teams including marketing, financial services, and analytics to enhance operational efficiency.
• Analyze campaign data and customer feedback to generate actionable insights for improvement.
• Communicate and coordinate between US and Korean teams for seamless global operations.

QUALIFICATIONS:

• 5+ years of experience in campaign management, customer service, or community management roles. A passion for games is a big plus!
• Native or professional working proficiency in English, with excellent written and verbal communication skills. Fluency in an additional language is a plus.
• Experience in handling customer support processes and maintaining high satisfaction levels.
• Strong understanding of marketing campaign tools, CRM platforms, and performance metrics. 
• Proven track record of problem-solving and organizational skills in a fast-paced environment.
• Proficiency in using internal systems, support tools, and financial service platforms.
• Experience in data analysis and reporting, with the ability to translate insights into recommendations.
• Strong interpersonal skills and ability to work effectively in a global team environment.
  
  

BONUS:

• Experience working in gaming industry or global companies.
• Knowledge of multi-language support and localization processes.
• Expertise in social media or community management best practices.
• Passion for gaming and understanding of gaming communities.

Reasonable Accommodation

KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas, to begin the interactive process.

EEOC statement

KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

In California, the expected salary range for this position is $65,000-$84,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location.

Due to recent scams, our recruiters will only reach out to you via @sds.com, @krafton.com or @pubg.com. If you received an email and are unsure you can always email recruiting_ka@krafton.com.