Customer Success Manager - (Canada)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in Canada.

This is a high-impact role where you’ll drive long-term customer relationships, align product value with client goals, and lead strategic initiatives to increase retention and revenue growth. You’ll serve as a trusted advisor to a portfolio of enterprise and mid-market clients, helping them maximize the impact of the company’s solutions. Working cross-functionally with Sales, Product, and Support teams, you’ll advocate for the customer while identifying upsell opportunities and ensuring smooth renewals. If you're passionate about delivering real value, influencing at the C-level, and making customer success a revenue engine, this opportunity is for you.

Accountabilities:

• Serve as the primary point of contact for assigned customer accounts, ensuring satisfaction and engagement
• Develop strategic success plans aligned with customer goals and monitor key performance indicators
• Identify and act on upsell and cross-sell opportunities to support account growth
• Conduct regular business reviews and value discussions with executive stakeholders
• Own the renewal process from planning to negotiation and execution
• Act as the voice of the customer internally to drive product and service enhancements
• Collaborate with Sales and Product teams to ensure alignment on customer objectives

• 5+ years of experience managing enterprise or mid-market clients in SaaS, cybersecurity, or managed services
• Proven ability to drive renewals and account expansion in a strategic, data-driven manner
• Exceptional relationship-building, negotiation, and communication skills
• Ability to manage multiple client engagements with a proactive and outcome-focused approach
• Solid understanding of SaaS business models and customer success metrics
• Experience working with C-level executives and translating technical value into business impact
• Comfortable navigating fast-paced, evolving environments
• Willingness to travel up to 20%
• Hybrid or remote work eligibility based on location in Canada

• Competitive compensation package with performance-based rewards
• Participation in an equity program to share in the company’s success
• Comprehensive health benefits, including medical, dental, and mental health coverage
• Flexible vacation policy designed to promote work-life balance
• Professional development support, including accreditation subsidies and internal growth opportunities
• Annual wellness spending account
• Inclusive and diverse workplace culture that values innovation and collaboration
• Opportunity to work in one of Canada’s fastest-growing cybersecurity companies

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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