Customer Success Manager

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For one of our clients, we are looking for a Customer Success Manager, remotely from the United States.

In this role, you will be responsible for driving customer retention and growth through strategic engagement, ensuring that clients achieve their desired outcomes. You will provide ongoing support, advocate for the customer, and act as a liaison between clients and internal teams. With your deep product knowledge and client expertise, you’ll help guide business decisions, build strong relationships, and identify opportunities for up-selling and cross-selling. You’ll ensure clients get the most out of the product suite while continuously improving their experience.

Accountabilities:

• Oversee smooth customer onboarding and ensure clients’ monthly budgets are fulfilled and scaled.
• Collaborate closely with clients, sales, and product teams to ensure satisfaction and success.
• Identify new business opportunities within the customer base by up-selling and cross-selling products.
• Provide regular reporting, delivery analysis, and insights to clients on their use of the product.
• Advocate for customers by gathering valuable feedback, case studies, and reviews.
• Foster ongoing communication to maintain strong, long-lasting relationships with clients.

• 2+ years of experience as a Customer Success Manager, preferably in the ad-tech industry.
• Strong client management skills and the ability to understand and simplify complex technologies.
• Knowledge or experience with programmatic user acquisition or retargeting is a plus.
• Native or fluent English speaker with exceptional communication skills.
• A proactive team player with a positive, “can-do” attitude.
• Energetic, fun-loving, and driven, thriving in a dynamic environment.

• Fully remote work with flexible hours.
• A collaborative team that supports personal and professional growth.
• Competitive salary with performance-based incentives.
• Opportunities to upskill and expand your industry knowledge.
• A fun and dynamic work culture with a focus on achieving client success.

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