Customer Success Manager - (Remote - US)

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For one of our clients, we are looking for a Customer Success Manager, remotely from the United States.

As a Customer Success Manager, you will play a crucial role in building and nurturing strong relationships with existing customers, ensuring their satisfaction, and driving long-term success. You will be responsible for managing customer accounts, addressing their needs, and overseeing key customer success metrics. This role will involve collaborating with cross-functional teams to ensure customer needs are met, focusing on renewals, retention, and driving customer adoption of the platform.

Accountabilities:

• Foster and maintain strong relationships with multiple points of contact within customer accounts.
• Conduct annual account planning to set expectations and track customer success metrics.
• Address customer issues and concerns within one business day, ensuring prompt resolution.
• Meet revenue retention goals through churn mitigation, account renewals, and upsells.
• Collaborate with internal teams (Customer Success, Product, Marketing) to drive overall customer satisfaction and success.
• Provide customer education by demonstrating platform features and their benefits.

• 1+ years of customer-facing experience managing a book of business in a B2B SaaS environment.
• Strong track record of hitting revenue retention goals and mitigating churn.
• Proven experience using a consultative selling approach.
• Excellent communication skills, able to clearly convey the value of the product to customers.
• Strong emotional intelligence with the ability to manage customer relationships effectively.
• Highly organized, detail-oriented, and self-motivated with a strong drive for results.

• Medical, dental, and vision benefits with company HSA contributions.
• 401(k) company match to help you plan for the future.
• Competitive time off package with 20 vacation days, 10 wellness days, 8 company holidays, and more.
• Comprehensive Employee Assistance Program (EAP).
• Discounts on a wide range of services through LifeMart, including groceries, entertainment, pet insurance, and more.
• Access to the MoveSpring app for wellness, including challenges, exercise content, and meditation tools.

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