Front Desk Supervisor

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley.  Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

• The Front Desk Supervisor assists with the day-to-day operational supervision of all front desk team members. Handle pre-arrivals, departure billings, in-room amenity requests, and special requests.

• Communicate effectively with guests, management, staff and co-workers.
• Provide guests with all pertinent information regarding resort policies.
• Must be detail oriented with the ability to multi-task.
• Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted.
• Handle all in-room amenity requests and special requests from guests and management.
• Perform check-in and checkout procedures. Complete check-ins and check-outs in a proactive manner.
• Ensure that the front desk agents are properly completing check-ins/check-outs and be available as a resource for any questions or guest issues that may come up.
• Provide concierge-type service.
• Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.
• Work with service providers, such massage therapist and shuttle transportation, to provide exceptional service for our guests.
• Take tennis and hotel reservations over the phone and/or in person as required.
• Provide friendly, positive, up-beat and hospitable service at all times. Publicly support all resort policies while ensuring that all other front desk staff are doing so.
• Ability to reconcile shift banks/financial statements.
• Promote resort amenities (restaurant, bar, retail, massage) to guests to maximize resort revenue.
• Display courtesy and professionalism in all interactions
• Manage difficult or sensitive situations effectively.
• Demonstrate a calm and professional manner under the pressure of competing priorities.
• Assist guests and staff with disputed billing situations.
• Perform additional tasks as assigned by management. 

• High School Diploma required.
• Supervisory and/or management experience preferred.
• Strong computer skills with Microsoft Word and Excel.
• Prefer a working knowledge of Visual One and Golf Pro.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handles multiple duties under pressure with minimal supervision, work flexible hours as required including nights/weekends.
• Positive attitude, professional manner, and appearance in all situations.

• Ability to read and write (English)
• Communicate verbally with staff members and/or customers
• Give and/or follow verbal and written instructions
• Perform mathematical calculations involving fractions, decimals, and percentages
• Retrieve, read and interpret information from technical sources
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly

• Golf Privileges
• Restaurant Discounts
• Retail Discounts
• Uniform Allowance
• Employee Meal Program
• Employee Assistance Program - Canopy

• Full-Time Seasonal, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer