Assistant Store Manager - job 2 of 3

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

Installation Assistant Store Managers are results-driven leaders who support and lead the success of a retail operation by executing on strategy and following best practices. In partnership with the Store Manager, they manage the store and must create a culture of high performance and high engagement while identifying and developing the next generation of leaders. Critical accountability of this role is driving execution: they must work through a team to lead the daily operations and drive their store's business results. They must take a thoughtful approach to their work, consistently identifying what levers to pull to drive results in partnership with the Store Manager. To maintain a strong customer focus and drive sales, they must create a highly engaging culture and promote a best-in-class customer experience. They must hold people accountable and consistently deliver on the promise to the customer. To prepare for the future, they also must identify, build, develop, and retain strong teams that include Technicians, Repair Specialists, and Customer Advocates. To be successful, they must be good communicators, strong team players, and good collaborators. They must execute the organization's best practices and processes. They will utilize technology to complete vehicle glass repairs, recalibrations and replacements. They will lead by example in adhering to the Safelite Way of Fitting. They must be flexible and adaptable as Safelite's business model continues to evolve.

What you will do

• INSTALLATION

• PEOPLE LEADERSHIP

• OPERATIONAL MANAGEMENT

• OTHER Internal Collaboration

• Professionally install vehicle glass by using the Safelite Way of Fitting processes.

• Deliver all Safelite services provided at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.

• Deliver work orders, customer administration and customer communication through the Safelite handheld Mobile Resource

• Management (MRM) technology.

• Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, training, development, performance management, termination, culture and engagement of their team.

• Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.

• Evaluate current capabilities, identify gaps to help Technicians, Repair Specialists and Customer Advocates work more efficiently and effectively.

• Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.

• Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns.

• Business and Strategy Implementation

• Support the execution on annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.

• Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve

• wiper sales, quality, profitability, COE, associate retention and engagement).

• Work with District Manager and Workforce & Capacity Management to inform the development of workforce plans.

• Store Operations

• Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, and timecard records.

• Customer Experience

• Build a culture that prioritizes driving a great, memorable, and easy customer experience.

• Monitor and address all customer service metrics (e.g., NPS).

• Identify and remove barriers and obstacles where necessary.

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• High School or

Experience Qualifications

• 4-6 years years leadership and supervision experience preferred Preferred

Skills and Abilities

• Ability to travel up to 5%

• Physical requirements are inclusive of, but not limited to, the following:

• Ability to work from the Store location

• The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.

• Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves).

• Ability to regularly lift up to 35 pounds and occasionally lift up to 50 pounds

• Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)

• Ability to work at elevated heights

• Remain on your feet for extended periods of time

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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