Logistics & Inventory Fulfillment Coordinator

Company Overview:
Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2023-2025 | Most Family Frendly Employers™ 2023-2025 | Best Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020

Position Summary:

The Logistics & Inventory Fulfillment Coordinator is an integral part of the Supply Chain/Inventory Optimization team. This role is responsible for managing and optimizing the order fulfillment process to ensure timely and accurate delivery of products. The coordinator supports the company's vision by coordinating with multiple departments to maintain a seamless order cycle, improve efficiency, and provide strategic insights that drive decision-making. 

Additional Information:

• This is a permanent, full-time salary position (Exempt)
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule
  • Hybrid Schedule:  Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office
• Team member will be expected to travel locally once a week to our Distribution Center, located at 3151 NW 125th Street, Miami, FL 33167

Major Duties Include:

Order Fulfillment:

• Reviews and releases customer orders (Daily and Back orders) in SAP for fulfillment, ensuring accuracy and timeliness
• Coordinates with Miami Distribution Center and California 3PL to ensure orders are processed, picked, packed, and shipped according to customer requirements
• Monitors and manages order status, addressing any issues or delays, and ensuring prompt communication with relevant departments
• Manages dated orders and optimize inventory allocations to meet the order required delivery schedule
• Assists the Inventory Optimization & Logistics Sr. Manager to identify SKUs that need to be expedited
• Reserves inventory for specific customer orders, upcoming projects, and special production runs
• Updates information in SAP and ensure data accuracy of inventory reconciliation and cycle counting
• Supports the Inventory Optimization & Logistics Sr. Manager in managing seasonal demand fluctuations and special promotions

Logistics:

• Maintains a smooth flow of container shipments from suppliers overseas to FOH facility or customers directly by analyzing the best and the most cost-effective way of shipment, difference in priority, difference in transit time, and 3 party warehouse options
• Manages to optimize the air freight delivery process including air freight request initiation, approval and documentation, freight quotation comparison and selection, air shipment tracking, and customers notification of the delivery
• Works with custom brokers of each international destination and distribution to make sure the shipments compliance to the regulations for each location
• Keeps a close relationship with our forwarders, provide the needed documents to clear the custom, and arrange the container delivery to FOH facility or customer directly

Communication:

• Manages internal Order Fulfillment HQ emails. Serves as the primary point of contact for order-related inquiries from Customer Service, Sales, and other internal teams
• Provides real-time updates to internal teams on order status, shipping details, and any potential delays
• Collaborates with the Sales and Customer Service teams to manage customer expectations and resolve order-related issues
• Communicates with CN team for shipment information needed to do the order fulfillment

Reporting & Documentation:

• Reviews and updates key reports such as order fulfillment reports, including open order reports, fully committed reports, and OTIF (On-Time In-Full) metrics
• Provides Miami DC & California 3PL with sales order projections so they can plan their workforce
• Prepares and distributes daily, weekly, and monthly reports to track fulfillment performance and identify areas for improvement
• Ensures all shipping documentation is accurate and properly filed in a timely basis

Process Improvement:

• Drives continuous improvement initiatives to enhance the efficiency and accuracy of the order fulfillment process
• Identifies bottlenecks and propose solutions to streamline workflows and reduce order processing times
• Collaborates with IT and other departments to implement system enhancements and automation in the order fulfillment process

Special Projects & Other Duties:

• Participates in special projects and initiatives as assigned by the Inventory Optimization and Logistics Associate Director
• Supports emergency requests and handles urgent order fulfillment needs as they arise
• Actively engages in team meetings, providing input and feedback on order fulfillment processes and performance
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates in all one-on-one and group meetings
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

• Bachelor’s degree preferred
• Minimum of 5+ years of inbound logistics, order fulfillment or related experience
• Proficient in all Microsoft Applications, Excel
• Proficient with Warehouse Management Systems
• Knowledge of ERP, SAP Business One

Skills Needed for Success:

• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team 
• Communicate with excellence and clarity both verbally and in writing 
• Project management skills and strong attention to detail
• Tech- savviness
• Strategic thinking, planning, and execution 
• Ability to re-arrange tasks as priorities change

Desired Characteristics and Qualifications:

• Flexible to work outside normal work hours
• Organized, action and detail-oriented
• Demonstrates sound work ethics 
• Possesses cultural awareness and sensitivity 
• Highly enthusiastic, positive-minded and composure in challenging situations 
• Thrives in a goal-driven environment  
• Nimbleness to respond to everchanging priorities in a high-growth environment 

Benefits & Pay:

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com
www.frontofthehouse.com | www.roomthreesixty.com